IT Support Engineer (Microsoft Products)
Công ty TNHH ITECHWX
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: Còn 5 ngày
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 18tr-24tr ₫/tháng
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Your role & responsibilities
1. Provide technical support to Microsoft consumers:
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Microsoft Products to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
1. Provide technical support to Microsoft consumers:
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Microsoft Products to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
Yêu cầu
1. Communication & Interpersonal Skills:
• Excellent written and verbal communication skills in English (fluency required).
• Outstanding customer service skills with a focus on empathy, patience, and active listening.
• Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
2. Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.
3. Shift Availability: Available to work rotating shifts as determined by the manager.
• Excellent written and verbal communication skills in English (fluency required).
• Outstanding customer service skills with a focus on empathy, patience, and active listening.
• Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
2. Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.
3. Shift Availability: Available to work rotating shifts as determined by the manager.
Quyền lợi
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
12 days of annual leave, 8 days of sick leave
Khác
Competitive salary depending on experience
Full salary during the probationary period
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
12 days of annual leave, 8 days of sick leave
Khác
Competitive salary depending on experience
Full salary during the probationary period
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Thông tin khác
NGÀY ĐĂNG
11/03/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Communication Skills, Customer Service, English, Problem-solving, Technical Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Hạn nộp: 11/04/2025
Giới thiệu công ty
Xem trang công ty
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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