Mô tả công việc
• Reviews issues and contacts customers to understand issues.
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Provides feedback on how to improve automated tools.
Yêu cầu
• IT educational background is a must, open for freshers
• Proficient in English (Advanced level equivalent to IELTS Speaking 6.5+)
• Work Schedule Flexibility: Willingness to work in rotating shifts, including night shifts
• Willing to work during Tet and holidays (with a salary up to four times the normal rate) as required by the job
• Customer service mindset
Quyền lợi
· Salary range: up to 26 mil
· Salary at 100% during the probationary period
· 90% contribution of the gross salary to social insurance
· 20 days leave (12 days of annual leave and 8 days of sick leave)
· Training will be offered
Thông tin khác
Thời gian làm việc
Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: The Sun Avenue building 28 Mai Chi Tho, Phường An Phú (Thành phố Thuận An cũ)