Mô tả công việc
Reviews issues and contact customers to understand technical issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues.
Yêu cầu
Advanced English proficiency (equivalent to IELTS 6.5 or higher).
IT background: Open to 3rd- and 4th-year IT students or candidates with IT industry experience.
Quyền lợi
Full working equipment will be provided by the company
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Working time: Mon - Fri, 8AM-12PM OR 1PM-5PM OR 6PM-10PM)
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: The Sun Avenue building 28 Mai Chi Tho, Phường An Phú (Thành phố Thuận An cũ)