Mô tả công việc
YOU WILL:
• Respond to technical Q&A via standardized portals (e.g., Stack Overflow, GitHub, community forums), ensuring accurate and timely resolutions.
• Develop and maintain a robust knowledge base by documenting solutions, troubleshooting steps, and best practices.
• Attends readiness training and non-technical training to ensure that you become proficient in support topics (Product/Process Improvement).
• Provides feedback to improve products to more senior engineers or technical advisors.
• Follows processes provided by the business.
Yêu cầu
Must Have:
• IT backgrounds or working experience with proficiency in at least one programming language.
• Basic English reading comprehension and writing skills to handle documents and communications.
• Priority given to candidates with customer service experience or a strong customer-oriented mindset.
Nice To Have:
• Experience with Microsoft Azure Services (a good advantage).
WHY US?
• Salary ranges (Gross): From 16,000,000 VND
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary +
PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
OTHERS:
• Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for
rest
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
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Thông tin khác
NGÀY ĐĂNG
19/06/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Công Nghệ Thông Tin
KỸ NĂNG
Microsoft Azure, Customer Service, Technical Support, English, Support Engineer
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- 1st Floor, S4-01 Tower, The Sun Avenue Building, 28 Mai Chi Tho St., An Phu Ward, Dist. 2, HCM City