Mô tả công việc
YOU WILL:
• Respond to technical Q&A via standardized portals (e.g., Stack Overflow, GitHub, community forums), ensuring accurate and timely resolutions.
• Develop and maintain a robust knowledge base by documenting solutions, troubleshooting steps, and best practices.
• Attends readiness training and non-technical training to ensure that you become proficient in support topics (Product/Process Improvement).
• Provides feedback to improve products to more senior engineers or technical advisors.
• Follows processes provided by the business.
Yêu cầu
Must Have:
• IT backgrounds or working experience with proficiency in at least one programming language.
• Basic English reading comprehension and writing skills to handle documents and communications.
• Priority given to candidates with customer service experience or a strong customer-oriented mindset.
Nice To Have:
• Experience with Microsoft Azure Services (a good advantage).
WHY US?
• Salary ranges (Gross): From 16,000,000 VND
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary +
PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
OTHERS:
• Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for
rest
Quyền lợi
Chăm sóc sức khoẻ
Annual Health Checkup
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
Xem thêm
Thông tin khác
NGÀY ĐĂNG
19/06/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Công Nghệ Thông Tin
KỸ NĂNG
Microsoft Azure, Customer Service, Technical Support, English, Support Engineer
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- 1st Floor, S4-01 Tower, The Sun Avenue Building, 28 Mai Chi Tho St., An Phu Ward, Dist. 2, HCM City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 19/07/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
