IT Support Engineer

Dezan Shira & Associates

Địa điểm làm việc: Hồ Chí Minh, Đà Nẵng

Hết hạn: 14/10/2023

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Mô tả công việc

Reports to Direct: IT Assistant Manager
Job summary
The IT Support Engineer is responsible for providing on-site support to local main office staff and remote support for other branch offices. Occasionally involvement with IT service to external clients. Cooperate with other office's IT staff to provide full IT service for all staff who located in around 17 offices across Asia region. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the IT Support Engineer role.
Principal Responsibilities:
(Essential Function)
 IT Support
о Provide daily comprehensive technical support services to local office and remote branch offices
о Quickly isolate and trouble-shoot any network, system and application problems
о Provide incident and after-action reports and analysis
о Occasionally involve the IT service delivery to external clients
 Network & System Management
о Monitoring of existing network, PABX and servers, and provide performance and availability report and suggestion
о Assistance on IT infrastructure /network/server project
о Assist to admin data center servers with the guide from IT supervisor
о Anti-virus system management and security-related alerts screening
 Asset Management
о Install new PCs, printer, telephone, and other IT equipment
о Distribute IT equipment, and in charge of local office IT inventory maintenance
о IT related procurement
 Knowledge and Standards
о Follow up established procedure on finishing documentation/recording work
о Maintain IT documents and service guides, Contribute current technical information and best practices to the DSA Reference Library
о Support business processes, systems, and users by applying knowledge of information technology
о Organize and utilize all support resources provided including emails, documentation, contact lists, etc.
 Other tasks
о Provide basic computer training to staff
о Assist users with backup procedures periodically in accordance with user backup policy
о Accomplish any other tasks as assigned by the superior

Yêu cầu

Skills
• Solid experience and knowledge of Microsoft Office applications
• Well-knowledge and practice of Windows server and AD. Experience of Linux will be a plus.
• Experience of remote IT support and be familiar with remote support tool like TeamViewer or other similar tool
• Good knowledge of network such as especially TCP/IP protocol, WIFI configuration
• Experience of MS Office365 including but not limited to Exchange Online, Teams, SharePoint [protected info] Experience of PowerApps, Flow, SPO customization will be p a plus.
• Experience of MS Azure will be a plus
• Working knowledge of Microsoft Dynamics AX and Tally system application support will be a plus
• Excellent verbal and written communication skills, can use English as working language
• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
• The selected candidate must be good team player with self-motivation and have the ability to work independently with minimal direction
Education
• Degree or Diploma in IT or related discipline
• MCP/MCSA and CCNA certification will be a plus
Experience
• At least 2 years' working experience on IT support
• Working in multi-national company will be a plus
** PLEASE KINDLY SEND US YOUR CV IN ENGLISH

Quyền lợi

Competitive salary and benefit; 13th month salary
Full Contribution Of Social Insurance
12 days of annual leave and 6 days of sick leave per year

Thông tin khác

Ngày Đăng Tuyển
14/09/2023
Cấp Bậc
Nhân viên
Ngành Nghề
IT - Phần mềm, IT-Phần cứng/Mạng, Công nghệ cao
Lĩnh vực
Luật/Dịch vụ pháp lý
Kỹ Năng
It Support, IT Hepdesk, IT Hardware Support, IT Security, IT Hardware
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh

Thông tin chung

Ngày hết hạn: 14/10/2023
Thu nhập: Thương lượng

Giới thiệu công ty Xem trang công ty

CÔNG TY TNHH DEZAN SHIRA & CỘNG SỰ VIỆT NAMDezan Shira & Associates is a pan-Asia, multi-disciplinary professional services firm, providing legal, tax and operational advisory to international corporate investors. Operational throughout China, ASEAN and India, our mission is to guide foreign companies through Asia's complex...

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