IT Support Executive

Mô tả Công việc
1. Apple Ecosystem & Endpoint Management (Mac & iOS)
Act as the primary technical support for all Windows/Apple hardware, including MacBooks, iPads, and iMacs used by teachers and students.
Deploy, configure, and manage Apple devices at scale using Mobile Device Management (MDM) tools, specifically Jamf School.
Troubleshoot macOS/iOS software issues, application crashes, and hardware connectivity.
2. Campus Security & Infrastructure Systems (CCTV & Access Control)
Monitor, maintain, and troubleshoot the school's CCTV surveillance system (IP Cameras, NVR/VMS platforms).
Manage the Access Control system (magnetic locks, RFID cards, biometrics) for campus gates, buildings, and classrooms.
Issue, program, and revoke access badges for staƯ, students, and visitors, ensuring strict alignment with campus security protocols.
Coordinate with external vendors for system upgrades, hardware replacements, or complex repairs.
3. Academic Cloud Systems & Administration
Administer and provide user support for Academic Cloud Platforms and Learning Management Systems (LMS) such as Google Workspace for Education, Microsoft 365, ManageBac, Seesaw, or Toddle.
Manage user accounts, email groups, permissions, and cloud storage allocations in compliance with data privacy policies.
4. General Technical Support & Customer Service
Respond to helpdesk tickets, emails, and walk-ins in a timely, professional, and friendly manner.
Troubleshoot classroom AV technologies (Smart Boards, Projectors, Apple TVs, sound systems) to ensure zero disruption to learning.
Support basic network connectivity issues (Wi-Fi access, LAN ports, IP phone configuration) and printer/copier setups.
Document technical procedures, create "How-To" guides for end-users, and maintain an accurate IT asset inventory.