IT Support (IT Help Desk)Appen

Provide on-site IT support for local delivery center, including hardware, software, network, etc.
Responsible for managing and maintaining the company's IT assets.
Windows/Mac/Linux computer deployment, desktop operation and maintenance and application support.
Manage various IT platforms and servers of the company, such as AD, Azure AD, O365 Admin, VPN, etc.
Be responsible for network construction and maintenance of all delivery centers in China, such as switch, Firewall, VLAN configuration, VPN construction and maintenance, etc.
Manage the company's anti-virus software console, and handle various unexpected information security incidents with the Global security team
Be responsible for ServiceDesk, solve various requests according to SLA, and upgrade the request or problem to a higher level of IT support as a key user.
Participate in ISO-27001, ISO27701 and ISO9001 audits of all delivery centers in China, participate in customer external audits, and provide improvement suggestions and technical support for the audit as a key and leading department.
Participate in the development and implementation of solutions for the project team and client service department.
Conduct IT induction training and guidance for employees, and regularly organize IT skill training for employees.