Job description
We are looking for an experienced Senior IT Support to provide end-user support and handle infrastructure troubleshooting, including network and server-related issues.
Responsibilities
IT Support & Troubleshooting
- Handle and resolve IT support requests related to hardware, software, Windows, Microsoft 365, and network issues.
- Troubleshoot complex incidents and escalate to relevant IT teams when required.
- Coordinate with internal teams and vendors until issues are resolved.
- Provide onsite support for offices and stores when required.
Infrastructure Support
- Troubleshoot LAN/WAN, Wi-Fi, VLAN, VPN, switches, and basic firewall issues.
- Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and File Server.
- Support basic server hardware troubleshooting and infrastructure monitoring.
- Assist the Infrastructure team with deployment, maintenance, upgrades, and troubleshooting.
IT Equipment & User Management
- Prepare IT equipment, accounts, and applications for new staff.
- Collect and check equipment during offboarding.
- Maintain IT hardware inventory and stock records.
- Diagnose hardware issues and coordinate warranty, repair, or replacement.
Experience & Requirements
- 3-5 years of experience in IT Support, IT Operations, System Administration, or a similar role.
- Strong knowledge of PC hardware and Windows troubleshooting.
- Good knowledge of networking: TCP/IP, LAN/WAN, VLAN, DNS, DHCP, Wi-Fi, VPN, switches, and firewalls.
- Hands-on experience with Windows Server and Active Directory.
- Microsoft 365, virtualization, endpoint management, or monitoring experience is an advantage.
- Strong troubleshooting, communication, and customer-service skills.
- Willing and able to work in shifts, including weekends and public holidays when required.
- Able to work independently and provide onsite/out-of-hours support when required.
Qualifications
- Bachelor's Degree in IT, Computer Science, or related field.
- CCNA, ITIL, or Windows Server certification is an advantage.
- English: Able to communicate and understand technical documentation.
Benefits
- Attractive salary
- Phone & Meal allowances
- 15 annual leaves
- 24/24 Personal Accident insurance for yourself & health insurance for yourself and your spouse & children.
- Performance review 1 time/year
- Open, transparent and trustworthy environment
- Challenging projects with awesome co-workers
- Personalize training plan and career development
Working Time
- Willing to work in shifts:
- [protected info]
- [protected info]
- 12:30 - 22:00
- 22:00 - 07:30