it Technical SupportCarl Zeiss Pte. Ltd.
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Kỹ thuật, IT phần cứng/mạng, Bộ Phận Hỗ trợ
Lương: Negotiable
Hình thức: Toàn thời gian
Ngày đăng: 19/03/2024
Hạn nộp: 18/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement.
- Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
- Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
- Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
- Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
- Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
- Installation and configuration: Set up and configure software, hardware, and peripherals for users.
- Maintenance: Perform routine maintenance and updates on IT equipment and systems
- Documentation: Keep detailed records of technical issues, solutions, and user request.
- Training: Provide training and guidance to users on using IT resources effectively.
- Remote support: Aid users remotely though phone, chat, or remote desktop tools.
- Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
- Security: Assist in ensuring the security of IT systems and data by implementing security protocols and ed-ucating users about best practices.
- Software support: Help users with software installations, updates and troubleshooting.
- Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
- System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
- Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
- SEA Team support: To provide backup to team member in supporting SEA countries as one team.
- Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country
- Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
- Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
- Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
- Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
- Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
- Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
- Installation and configuration: Set up and configure software, hardware, and peripherals for users.
- Maintenance: Perform routine maintenance and updates on IT equipment and systems
- Documentation: Keep detailed records of technical issues, solutions, and user request.
- Training: Provide training and guidance to users on using IT resources effectively.
- Remote support: Aid users remotely though phone, chat, or remote desktop tools.
- Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
- Security: Assist in ensuring the security of IT systems and data by implementing security protocols and ed-ucating users about best practices.
- Software support: Help users with software installations, updates and troubleshooting.
- Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
- System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
- Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
- SEA Team support: To provide backup to team member in supporting SEA countries as one team.
- Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country
- Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
Yêu cầu công việc
1. Education / Professional Certification
• Preferable degree graduate in IT related field.
2. Experience
• Minimum 4 years, working experience in the 1st level IT support environment.
• Experience with ITSM is an added advantage.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolu-tion.
• Ability to prioritize and manage several milestones and projects efficiently.
• English speaking / written skill is required: Vital requirement for communication with regional / global support team.
3. Knowledge / Skills / Other characteristics
• Independent, self-motivated.
• Sense of urgency.
• Ability to communicate with all levels of employee.
• Good team player.
• Time flexibility, ability to standby for ad hoc support as and when required.
• Strong troubleshooting and critical thinking skills
• Preferable degree graduate in IT related field.
2. Experience
• Minimum 4 years, working experience in the 1st level IT support environment.
• Experience with ITSM is an added advantage.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolu-tion.
• Ability to prioritize and manage several milestones and projects efficiently.
• English speaking / written skill is required: Vital requirement for communication with regional / global support team.
3. Knowledge / Skills / Other characteristics
• Independent, self-motivated.
• Sense of urgency.
• Ability to communicate with all levels of employee.
• Good team player.
• Time flexibility, ability to standby for ad hoc support as and when required.
• Strong troubleshooting and critical thinking skills
Quyền lợi được hưởng
Salary and Bonus scheme in accordance with company policy
Health Insurance policy for employees & dependents in accordance with the company
Travel and training in oversea (SEA, Germany...)
Health Insurance policy for employees & dependents in accordance with the company
Travel and training in oversea (SEA, Germany...)
Thông tin khác
Posted Date
19/03/2024
Job Level
Experienced (non-manager)
Job Function
Information Technology/Telecommunications > IT Support/Help Desk
Industry
Medical Devices
Skill
Technical Support, IT Helpdesk, Helpdesk, IT System Administration, IT Hardware
Preferred Language
English
19/03/2024
Job Level
Experienced (non-manager)
Job Function
Information Technology/Telecommunications > IT Support/Help Desk
Industry
Medical Devices
Skill
Technical Support, IT Helpdesk, Helpdesk, IT System Administration, IT Hardware
Preferred Language
English
Nộp hồ sơ liên hệ
Carl Zeiss Pte. Ltd.
Giới thiệu công ty
Carl Zeiss Pte. Ltd. việc làm
P402+ 403. Tòa Nhà SSP 123 Trương Định, Q.3
Quy mô: Từ 26 - 100 nhân viên
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Vị trí it Technical Support do công ty Carl Zeiss Pte. Ltd. tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Negotiable, tìm thêm việc làm về IT Technical Support hoặc công ty Carl Zeiss Pte. Ltd. ở các link phía trên
Giới thiệu công ty
Carl Zeiss Pte. Ltd. việc làm
P402+ 403. Tòa Nhà SSP 123 Trương Định, Q.3
Quy mô: Từ 26 - 100 nhân viên