Fresher IT Technical Support Engineer

KMS TECHNOLOGY VIETNAM COMPANY LIMITED

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 12/06/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Responsibilities
The Brilliant Career You Love
Are you passionate about innovative software development and be eager to sharpen your expertise every day?
Do you want to be a part of the Great Team who creates awesome billion-dollar Software Products for U.S clients?
Do you love to work in a top-notch IT Company in Vietnam with Good Investment into People Development?
If yes, we strongly believe that you will enjoy each single working day at KMS Technology where you certainly contribute to the company's growth and sharpen your experience and expertise every day.
Your key responsibilities
Provide an initial point of contact to our customers via ticketing systems
Triage and work on incoming issues to bring them to quick resolution per defined standard services
Work with all Tiers of support to triage issues, file and update bug reports and come up with solutions.
Deploy, configure, troubleshoot and work with team on system deployment and system monitoring following predefined workflows.
Perform configuration management, automating and containerizing existing processes, applications and services.
Actively contribute ideas and efforts to product success.
Provide other duties as needed like technical support for end users and in-house development team.
Compliance with security policy
Work on-shift after working hours (OT compensation applied) and weekends as scheduled (if needed)

Yêu cầu

Qualifications
Skills/ knowledge you need to be successful
Good communication and English skills (minimum Intermediate level) to work with end users and client; Proactiveness (self-starter), good communication and fast learning
Good problem-solving skill
Knowledge of networking relating - TCP/IP & managing linux servers in system administration
Ability to learn and independently manage and resolve multiple customer issues whilst understanding when to engage other resources for help
Comfort with collaboration, open communication, and reaching across functional borders
Nice to have
Ability to learn and adapt both cloud-based and hardware server management, including virtualization & containerization.
Good knowledge in Linux OS and Cloud Computing.
Good knowledge in computer networking and application protocols (HTTP/S, SMTP, etc.)
Own automation mindset with appropriate tools like shell scripting (Linux Bash or PowerShell), IFTTT, Rundesk, etc
Strong motivation to drive impact by making product improvements
Education/training preferred:
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)
LPIC-1: System Administrator (Linux Certification)
ITIL Foundation

Quyền lợi

Benefits and Perks
BE YOUR BEST WITH KMS
Working in one of the Best Places to Work in Vietnam
Building large-scale & global software products
Working & growing with Passionate & Talented Team
Diverse careers opportunities with Software Outsourcing, Software Product Development, IT Solutions & Consulting
Attractive Salary and Benefits
Performance appraisals every year
Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
Flexible working time
Various training on hot-trend technologies, best practices, and soft skills
Premium healthcare insurance for you and your loved ones
Company trip, big annual year-end party every year, team building,...
Fitness & sports activities: football, tennis, table-tennis, badminton, yoga,...
Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,...
Free in-house entertainment facilities (foosball, ping pong, gym...), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies...)
And much more...Send your Resume including Academic Transcript to join us and let yourself explore other fantastic things!

Thông tin chung

Ngày hết hạn: 12/06/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

KMS Technology, a global market leader in software development, testing services, and top-tier technology consulting offers an integrated suite of cutting-edge solutions that help businesses accelerate product speed-to-market without sacrificing quality. With a customer-centric approach, KMS Technology aims to fuel innovation for organizations by helping to modernize existing systems and bring new software visions to life. Based in Atlanta, GA and with award-winning offices across Vietnam, KMS...

Quy mô công ty

Từ 1000 - 5000 nhân viên

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