- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Kinh nghiệm: 1 năm
Mô tả công việc
Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:
Represent Microsoft and communicate with Microsoft customers.
Manage relationships with multiple customers, partners and collaborate with business contacts within
Microsoft.
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
Document incidents, report customer suggestions and technical issues to Microsoft
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit.
Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
Produce qualitydocumentationand share with the appropriate team members and tech lead as appropriate.
Compliance with the service operation processes for execution excellence.
Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines - never putting customer PII at risk.
Represent Microsoft and communicate with Microsoft customers.
Manage relationships with multiple customers, partners and collaborate with business contacts within
Microsoft.
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
Document incidents, report customer suggestions and technical issues to Microsoft
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit.
Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
Produce qualitydocumentationand share with the appropriate team members and tech lead as appropriate.
Compliance with the service operation processes for execution excellence.
Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines - never putting customer PII at risk.
Yêu cầu công việc
Have at least 1-year working experience in customer-facing roles or fresher with technical background
Excellent spoken English is a must.
Passion in technical support roles.
Customer-centric mindset.
Quick adaptability to changes and strong self-study.
Good understanding of computer systems, mobile devices and other tech products.
Ability to provide step-by-step technical help, both written and verbal
Excellent spoken English is a must.
Passion in technical support roles.
Customer-centric mindset.
Quick adaptability to changes and strong self-study.
Good understanding of computer systems, mobile devices and other tech products.
Ability to provide step-by-step technical help, both written and verbal
Quyền lợi được hưởng
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
InternationalCulture
24/7 Insurance for Night-shift
Annual Health Check-up
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
InternationalCulture
24/7 Insurance for Night-shift
Annual Health Check-up
Nộp hồ sơ liên hệ
Công ty TNHH ITECHWX
Giới thiệu công ty
Xem trang công ty
Overview about iTechWX Vietnam
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...
Quy mô công ty
Từ 10 - 25 nhân viên
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08/06/2024
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thỏa thuận
15/06/2024
Hồ Chí Minh
hỗ trợ doanh nghiệp
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Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.