IT Technical Support

Act as the IT workplace engineer to work with local colleagues and Group workplace team to setup and maintain IT facilities for all end users.
Work with relevant team for network setup in Workplace.
Implement and manage workplace technology solutions including end users' devices, telephony, collaboration and office productivity tools, managed print.
Work with Group and local vendor to come up plan and roll out laptop, printer, headset to end users.
Maintain and ensure OS, application patching on time.
Maintaining technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting.
Implement and manage the Service Desk to handle service requests and IT helpdesk support.
Managing and getting BU requirement for IT facilities.
Support IT manager to Risk control and IT government management