【japanese Customer Support】support only via online chat - no phone support.

Japanese Customer Support via Online Chat
We have launched a Business Process Outsourcing (BPO) service project in Ho Chi Minh City, providing support and care for our customers. In our customer support role, we focus on using online chat functionality without any telephone answering activities. If you are interested, please do not hesitate to contact us.
Position
Japanese Customer Support
Job Description
- Answer customer inquiries related to client services.
- Support is provided through online chat, messaging apps (LINE, Messenger), and email. There are no telephone answering activities.
- Post information about client services (including using blogs, Twitter, Facebook, and other channels).
- Encourage the maintenance and development of the customer base.
- Provide high-quality customer service and maintain and enhance communication with current and potential customers (using SMS, email, and LINE).
- Meet the individual needs of each customer.
- Monitor customer feedback to promote service improvement.
Work Location
Ho Chi Minh City
Work Hours
7:00-16:00 / 14:00-23:00 (Shift work)
Two days off per week (Saturday and Sunday)
Salary
Monthly salary from USD750 - USD1,500
Individuals with Japanese proficiency at the managerial level will have salaries starting from USD1,500.
Consideration will be based on experience and capability.
Benefits
- Employee events (company trips and other events)
- Annual leave and Social Insurance
- Salary increase at least once a year (based on performance)
Additional Information
We welcome candidates with no previous experience in the field.
If you have a passion, don't hesitate to apply.