Key Account Executive

KEY ACCOUNT EXECUTIVE
(Expired)
RESPONSIBILITY
Receive new requests from customers and submit competitive quotations (pricing & services, inquiries for Ocean/Air freights, Import/Export customs prices, Warehousing, Trucking and other Logistics services)
Analyze and identify the evolving needs of existing customers to expand business opportunities.
Negotiate with shipping lines and obtain competitive freight rates.
Handle quotation requests or RFQs from the Board of Directors or overseas partners and propose competitive solutions.
Manage the list of assigned key accounts.
Regularly update customer information, understand their needs, and propose suitable solutions to expand services with assigned customers.
Coordinate with relevant departments in business planning, contract implementation, quotations, and term renewal/adjustments.
Prepare periodic reports on customer care, sales performance, and related KPIs.
Support timely debt collection from assigned customers.
Participate in resolving incidents, complaints, or special requests from customers, ensuring the highest level of satisfaction. Propose initiatives to improve service quality and key customer satisfaction.
To visit customer's factory site or pickup/delivery place whenever needed to ensure our services are provided smoothly
Managing budgets and costs effectively in respect of the planning process.
To cooperate with middle office teams (CS, OPS, WH) to ensure bookings/docs/debit notes are sent on time..
Responding to all customer's inquiries, complaints and feedback immediately.
REQUIREMENT
College/University degree in Foreign Trade, Business Administration, or related fields
Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
English good at communication
At least 2 years of experience in import-export operations
Knowledge of the forwarding and logistics industry is an advantage Key Skills
Teamwork & Communication
Adaptability & Initiative
Customer-oriented mindset
Problem-solving & Planning
Attention to detail, patience, and ability to work under pressure
High sense of responsibility Core Competencies
Business Acumen
Leadership
Cross-functional Integration
Customer Centricity
Integrity
BENEFIT
Probation: 2 months receive 100% salary
Yearly salary review, 13th Salary, Performance Bonus
Bao Viet health insurance, Social insurance 100% salary
Official working hours are Monday to Friday (8h00 - 17h30)
CONTACT Work address: E.Town 1 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC Ha Noi Branch: Unit 102, 1st Floor, Ocean Park Building, No.1 Dao Duy Anh St.,Phuong Mai Ward, Dong Da Dist., Ha Noi City, Viet Nam Application submission address: [protected info] Phone: [protected info] - Ext. 9029