Own key brand accounts and drive sales growth through strong execution in campaigns, operations, and visual merchandising across e-commerce platforms.
Responsibilities:
1. Account & Business Management
Analyze business performance and identify growth opportunities.
Work with clients on demand forecasting and ensure smooth goods delivery.
Build and execute monthly business plans with clients, platforms, and internal teams.
Manage receivables, revenue consolidation, and reconciliation.
Develop and maintain performance dashboards & reports.
2. Campaign Management
Plan and manage integrated campaign calendars, especially peak seasons (11.11, 12.12, Tet, platform birthdays).
Conceptualize and execute campaigns aligned with brand strategy & sales targets.
Coordinate with internal teams (Commercial, Digital, E-Merchandising, Creative, Finance, Ops) and platforms (Shopee, Lazada, Tiki...).
Track campaign performance, extract insights, and share key learnings with brands.
Monitor e-commerce trends & best practices.
3. Merchandise & Visual Management
Ensure onsite visibility execution (banners, PDPs, category pages, homepage) meets timeline & revenue targets.
Control product & brand presentation to optimize user experience and conversion.
Analyze platform reports to identify performance drivers & gaps.
Proactively propose visual, mechanic, and merchandising solutions to boost sales.
Work closely with internal teams, agencies, and vendors to optimize UX & conversion.
4. Operations Excellence
Coordinate end-to-end order fulfillment & delivery with Ops teams.
Ensure online store KPIs are met (availability, execution accuracy).
Education Background Requirements
Bachelor's degree in Marketing, Business Administration, or a related field.
Experience/Industry Requirements
At least 1 year of experience in sales,
business development, or account management, preferably in Omni-channel, eCommerce, FMCG, or Health & Beauty industries. Experience in Beauty Tech, FMCG, and Health & Beauty retail chains is an advantage. Strong skills in customer management and development, relationship building, negotiation, sales, and effective communication are required, along with excellent interpersonal abilities. The ideal candidate demonstrates strategic thinking and problem-solving skills with an entrepreneurial mindset, strong ownership, and leadership capabilities. Candidates should be highly self-motivated, proactive, action-oriented, data-driven, and proficient in data analysis with a strong focus on achieving results. The ability to multitask, perform well under tight deadlines, and adapt quickly to change is essential.
Competency Requirements
Analysis & Problem Solving: Identifies and analyzes a range of problems by isolating key issues, evaluating relevant data, and reaching logical conclusions.
Client Centric: Builds strong customer relationships and delivers customer-centric solutions.
Communication: Communicates confidently and professionally, respecting the audience while building trust and credibility with external stakeholders, individuals, teams, departments, and the organization.
Accountability & Ownership: Effectively plans and balances multiple tasks, assignments, projects, and resources. Demonstrates the ability to manage conflicting priorities while maintaining productivity and delivering results.