Key Account Manager (Accountant)

- Serve as the lead point of contact for all customer account management matters, who engage with accounting, auditing and tax filing services.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts, quotations and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly deliverables (including management accounts, tax computation, audited financial statement) to internal and external stakeholders.
- Develop new business with existing clients and identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Exercises overall supervision of staff. Participates in the processes including selecting, hiring, evaluating job performance, employee training and development, promoting, and any disciplinary action up to termination.
- Monitor job progress and direct production scheduling to meet client deadlines.
- Prepare reports on team performance status.
- Assist management in the establishment of long-range plans and corresponding schedules to achieve team goals and objectives.
- Collaborate with accounting-sales team to identify and grow opportunities within jurisdictions.
- Assist with challenging client requests or issue escalations as needed.
- Responsible for ensuring compliance with all regulations, rules, policies, and procedures for effective and efficient process of delivery solutions to client.