Key Account Manager (Ho Chi Minh)

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Role Expectations:
• The Key Account Manager (KAM) acts as the primary strategic partner, supporting appropriate customer engagement by expanding product awareness and providing high-level technical guidance to healthcare stakeholders.
• The KAM is expected to be a subject matter expert, working closely with Key Account Specialists (KAS), Key Opinion Leaders (KOLs), Hospitals, Social Health Insurance (SOH), and insurance companies.
• Additionally, the KAM is responsible for the professional growth of their team through advanced coaching and leadership.
Main Responsibilities:
• Strategy Implementation & Policy Alignment: Successfully implement company strategy and align business initiatives with new government policies to ensure ethical business-support management at hospitals.
• Territory Action Planning: Collaborate closely with the field force team to support sustainable account development and build robust, data-driven action plans for assigned territories
• Cross-Functional Synergy: Lead collaboration with Marketing, Medical, Training, and Commercial Excellence departments to define short-term and long-term account engagement objectives, while Identifying healthcare needs and appropriate stakeholder engagement opportunities consistent with approved indications and company strategy.
• Organizational Insight: Develop an understanding of hospital structures, key stakeholder roles and healthcare delivery processes relevant to account engagement,
• Knowledge Leadership & Networking: Maintain advanced product, environmental, and competitive knowledge. Build a foundation of clinical and hospital expertise, expanding a key stakeholder network using company-approved engagement tools.
• Talent Development: Identify strengths and development areas within the team, building and executing action plans to enhance the professional skills and performance of Key Account Specialists.