Key Account Manager, Medical Device US MNC (Ho Chi Minh)

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of healthTM is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Responsibilities
Build and Maintain Strategic Relationships with Our Key Customer Accounts
Proactively engage existing and potential key customers account to develop and maintain strategic relationships
Anticipate potential service problems and monitor customer satisfaction
Align selling efforts to customers' goals
Successful attainment of relevant customer specific KPIs (e.g., customer satisfaction rate, account penetration rate, etc.)
Sales Strategy Development and Execution
Work collaboratively with the National Sales Manager to develop sales strategies that facilitate the development of the BD Account Plan for identified accounts
Lead all aspects of the sales process across the sales funnel, including developing sales forecast and tracking customer segment performance
Refine and implement sales improvement initiatives at the country level in collaboration with Business Excellence
Effectively use data to drive strategic decision making on sales pursuits
Provision of accurate and timely forecast and performance reports to leadership team
Timely development of initiatives aligned with overall organizational strategy
Successful attainment of Accounts specific KPIs (e.g., improvement in sales margins, successful order fulfillments, etc.)
Ongoing Accounts Fulfillment
Oversee the regular order-taking, fulfilment and delivery post-conversion, interfacing with distributors if needed
Drive growth across key account portfolios to a multi-distributor business model strategy
Timely development of initiatives aligned with overall organisational strategy to drive growth opportunities
Successful attainment of Accounts specific KPIs (e.g., improvement in sales margins, successful order fulfillments, etc.)
Managing Distributor Performance
Cultivate and build strategic relationships across a network of distributors to expand and capture potential business opportunities across the region
Support distributor salesforce teams in day-to-day demand generation
Train and motivate distributor salesforce team
Ensure fulfilment of customer orders by distributors
Successful attainment of distributor related KPIs (e.g., order accuracy rate, inventory turnover rate, etc.)
Strong stakeholder support and collaboration