Key Account Manager - Retail Operations

Description
Who we are
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia.
We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.
The part you will play
As a KAM Operations, you will be responsible for the supply side of a large multi-brand account across ecommerce platforms in Vietnam. You turn the KAMs' demand into accurate purchase orders, secure stock from the brand for every campaign and keep inventory healthy week by week. As the gate for raising POs, you make sure every order is backed by forecast, stock cover and sell-through data before it moves to approval.
You work closely with the brand's eCommerce team, our KAMs and management, and ensure that everyone works on one plan.
You will translate KAM demand forecasts into purchase orders, challenge assumptions with sell-through and inventory data, secure stock for key campaigns, and identify supply risks before they impact sales. While KAMs own demand generation and sell-out, you ensure that the right stock is available at the right time to support that growth.
As a KAM Operations, you will:
Act as the gate for raising POs: review every PO request against KAM forecast, stock cover and sell-through before it goes to approval
Consolidate KAM demand into POs, check brand stock availability at SKU level and run the internal approval flow
Track POs to delivery and reconcile received vs ordered quantities
Challenge KAM forecasts with sell-through, days of inventory, aging and campaign calendar data, and escalate unresolved gaps to management
Work with the brand's eCommerce team to reserve and allocate stock for key campaigns, and follow up on ETA and shortfalls
Own the weekly inventory health report (stock cover, aging, out-of-stock on top SKUs, overstock) with recommended actions
When total required stock exceeds brand availability, recommend SKU/channel/campaign prioritization based on sales potential, stock cover and commercial importance
Improve and automate inventory planning tools, dashboards and PO workflows to reduce manual work and improve planning accuracy
Requirements
What we are looking for - the ideal profile
University degree in any field
From 2-3 years experience in supply / inventory planning, replenishment, purchasing or store operations in Ecommerce (Shopee / Lazada / TikTok Shop), Retail or O2O, with an enabler, a brand or a distributor
Solid grasp of inventory fundamentals: stock cover, sell-through, aging, MOQ, lead time
Strong Excel and data analysis skills, comfortable working with large SKU-level data
Strong stakeholder management: able to push back on internal teams and brand partners with data and still keep the relationship
Detail-oriented, numbers-driven and persistent: proactively chases stock, ETA and forecasts until closed, thriving in a fast-paced, campaign-driven environment
Good working English for brand correspondence and reporting
Benefits In return, you will be getting
We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business
Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts
We also offer
Best of Both Worlds
We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.
Culture that Brings Out the Best
At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one.
We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.
Grow Without Limits
Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.
Rewarding You Right
We believe great work deserves great rewards at Intrepid. That's why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.
Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties
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