Key Account Manager

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Location: Phu Nu Building, 20 Nguyen Dang Giai Street, An Khanh Ward, HCMC
Working Hour: Monday - Friday | 9AM - 6PM
Reports to: Commercial Director (Foreigner)
The Key Account Manager is responsible for developing and growing strategic customers across the Food Service, Brand and Customized Products segments.The role focuses on building long-term customer partnerships, driving sales and profitability, developing new business opportunities, and coordinating customized product solutions that meet customer needs.The position will act as a key link between customers and internal functions to ensure commercial opportunities are successfully converted into sustainable business.
Responsibilities
* Build and maintain long-term relationships with key accounts across coffee, tea, bakery, restaurant chains, and other Food Service customers.
* Develop industry networks and engage key decision-makers across Procurement, R&D, Operations, Marketing, and Management.
* Identify customer needs, market trends, and business opportunities, translating insights into growth opportunities aligned with ANDROS' capabilities.
* Drive a solution-selling approach by proposing innovative ingredient applications, menu concepts, branded products, and customized solutions.
* Collaborate with Technical, NPD, R&D, Marketing, and Supply Chain teams to develop and launch customer-specific solutions.
* Lead customer projects from concept to commercial launch, ensuring timely execution and sustainable business growth.
* Develop and execute monthly, quarterly, and annual account plans, including sales targets, demand forecasts, and stock availability.
* Drive product portfolio growth by promoting new launches and slow-moving products within key accounts.
* Lead commercial negotiations, manage pricing and contracts, and work with Finance/Accounting on payment collection and receivables.
* Drive the full sales cycle and achieve/exceed assigned sales revenue, volume, and profitability targets.
* Delivery customer presentations, product demonstrations, and business proposals to support account development.