L&D Supervisor

- Support the Learning Manager in conducting Training Needs Analysis (TNA) and developing the Annual Training Plan (ATP) for English training programmes.
- Design and deliver General Training courses with appropriate syllabi and lesson plans tailored to specific departmental needs.
- Develop specialized training materials to support operational requirements (e.g. English for Forbes Service Standards).
- Evaluate the effectiveness of product knowledge training and other L&D programmes using established metrics.
- Conduct Orientation programmes for new associates in the absence of the L&D Manager.
- Maintain accurate and up-to-date training records in compliance with Banyan Group and Garrya standards.
- Monitor and oversee the use and condition of training facilities and equipment.
- Support and initiate various learning and employee engagement activities within the hotel such as wellbeing initiatives (e.g., Annual Product Knowledge Quiz, Wellbeing Wednesdays...)
- Maintain and update Banyan Group's and Garrya's Product Knowledge databases; Stay updated with new corporate training programmes.
- Utilize Banyan Group's LMS, LM reporting functions as well as GHR systems to maintain training databases and provide reports to L&D Manager.
- Perform additional tasks assigned by the L&D Manager