Landside Operation Agent (Transport Coordinator)

Who we are
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Position Summary
To be responsible for overall operational / service delivery of the assigned accounts
Execute, monitor services under Delivery scope such as, but not limited to trucking, customs and other value-added services activities to ensure that shipments are arranged and delivered timely, accurately
Manage supplier invoices and customer invoices for assigned accounts.
Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.
Manage service performance & KPIs; providing action plans for further improvement.
Key Responsibilities
Proper co-ordination with Customers, Customer Service teams (SCM, Ocean, 4PL), CFS Warehouse for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.
Handling daily operations for current/new account after closed win.
Proactively attend all the inquiries from Customers and CS teams, well communication with related parties in case of exceptions.
Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, Implementation and Products.
Able to take ownership of the issues and perform problem resolution to the customer's satisfaction.
Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.
Drive operational excellence through KPI measurement and analysis.
Able to work independently with the limit supervision from higher level.
Enhance productivity & performance with initiatives in operation.
Actively contribute initiatives to support process improvements.
Take every opportunity to expand on services in scope of solution design and new business development.
Working at on-site (required by each project - if any)
Carry out ad-hoc tasks assigned by Team Leader/ Manager.
Critical Competencies
At least 03 years' professional working experience at similar role(s) in Import - Export Operation, especially in Trucking & Transport Services
Knowledge &
Experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price's evaluation
Transport Management Certificate is a plus
Direct experience at similar role(s) in 3PLs is a big plus
Language proficiency: native Vietnamese level, business English level. Chinese proficiency is a plus.
Hard and smart working, diligent, fast learning, good critical thinking, multi-tasking ability.
Can-do and willing-to-do attitude.
Good communication skills and people skills.
Excellent customer services skills/experiences.
Efficient claim handling skills.
Discipline and good interpersonal skill.
Good skills of computer (Excel basic, Power-point).
Self - directed, displays initiative and can work independently to focus on results.
Willing to go out, take charge during off hours if required.
Willing to travel, to work in terminal office if needed
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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