LAOS - Quality and Operation INTERN

Easia Travel CO., LTD

Hết hạn: 02/08/2025

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Job title: Quality and Operation INTERN
Job function: Internship

Location: Laos
Experience level: No Experience

Salary:
Expire date: 31-08-2025

JOB DESCRIPTION

Overview of the Operation Department.

Keep the overview of all confirmed programs for all clients and collaborate with sales and operations to improve if necessary.
Review in priority all operating programs of Diamond and gold Clients.
Support the Operation Manager with the guide briefing for all Diamond Client files.
Follow up with the guide and travelers on the spot. Support the Operation Manager in dealing with any issues on-spot as a matter of urgency.
Take responsibility for the emergency phone for the French market.

Communicate with other Departments.

Conduct internal training within the Operation Team and for other departments and external suppliers (including guides, both full-time, freelance, and home stay).
Coordinate with other related departments to ensure the quality of operational activities.
Encourage synergies with other destinations/departments by sharing the best practices and seeking continuous improvements daily.

Quality Follow-up

Call travelers (all markets) who are on the spot and record the feedback.
Review and summarize all feedback collected from the feedback forms (paper and digital), client emails/complaints, client calls, guides, and other sources.
Analyze all feedback and investigate any issues. Identify and implement long-term solutions to improve the services in Laos, with the collaboration of the managers and the staff concerned. Issues on the spot are to be resolved as a matter of urgency and will be discussed in detail in the monthly team meetings.
Support the Country Director and Operation Manager with the yearly/ongoing guide and staff/sales training with the aim of improving the quality of Easia's services.
Meet special/VIP clients on the spot to welcome/support/collect feedback.
Inspections of the services to check the quality or to test new services. Meetings with guides and suppliers when necessary.
Escort French TO/TA Famtrips when necessary.
Collaborate with other departments to review supplier priority lists.

JOB REQUIREMENTS

Fluent in French and English.
Strong knowledge of the Tourism field, Hotel and Tourism Management.
Creative, dynamic, and good knowledge of products and destinations in Laos.
Strong analytical and problem-solving skills and strong decision-making skills.
Strong presentation skills.
Strong communication skills.
Strong computer skills (Excel, Word, Outlook).
Strong planning and organizational skills to balance and prioritize work.
Self-motivated to learn new concepts and participate in new projects.
Characteristics: pleasant personality, positive attitude, open-minded, honest, active, and decisive.

WHAT WE OFFER

TBC when discussion

HOW TO APPLY

Do you believe that you could make a difference at Easia Travel? Please send a cover letter and CV to Human Resource Department

apply now

APPLY FOR THIS JOB

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Ngày hết hạn: [protected info]
Thu nhập: Thỏa thuận

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