Laundry Supervisor/ Giám sát Giặt là

Job Summary -
• To contribute and assist the Laundry Manager with the smooth and efficient running of the Laundry Department.
Main Duties
Administration
• In absence of Assistant Manager, conducts daily briefing to associates on room occupancy, event of the day and special attention that may be needed.
• Maintains daily production record book for each processed item.
• Submits production record book to laundry clerk at end of day for recording.
Customer Service
• Assists to ensure that all Laundry associates deliver the brand promise and provide exceptional guest service at all times.
• Assists to ensure that Laundry associates also provide excellent service to internal customers as appropriate.
• Provides a courteous and professional service at all times.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
Financial
• Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists the Assistant Manager / Laundry Manager to ensure that Laundry operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Embraces new technology and equipment to improve productivity
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Operational
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that the Laundry associates work in a supportive and flexible manner with other departments.
• Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guests and house linen items.
• Strictly adheres to the par stocks for all operating equipment's, supplies and inventoried items.
• Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Reports to Assistant Manager on major problems, discrepancies in count, defects or stains in garments prior laundry/dry cleaning process.
• Ensures garments are properly sorted for washing, dry cleaning and packing.
• Examines all guest garments for tears, stains, discoloured and missing accessories due to processing and oversees remedial action taken.
• Ensures proper handling and maintenance of work area and equipment.
• Liaises with Housekeeping and other related department on daily operation.
• Coordinates all repairs and maintenance and issues repair and maintenance job orders to ensure the proper maintenance of laundry equipment's.
• Ensures all associates established a rapport with guests.
• Ensures all linens are handled and processed according to their priority and standards.
• Monitors associates to ensure correct methods and standards used in processing laundry items.
• Communicates on a daily basis operational matters with associates and peers.
Personnel
• Assists to oversee the punctuality and appearance of all Laundry associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
• Maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate learning, coaching, and/or mentoring.
• Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• To feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.
Other standard responsibilities
• Complies to the company policies.
• Works within all pre-set budgetary limits.
• Takes on other tasks in addition of the ones stated, in a reasonable framework.
• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs
• Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
• Models the company's culture, vision, mission and core values at all times.