LCL Specialist

Summary

-Deliver an excellent customer experience to our Maersk LCL customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly

-Closely collaborate with other teams within and across the areas. Act as the first point of contact for customers and actively build strong relationships with customers.



Key responsibilities

-Be the primary point of contact for customers. Actively build strong relationships with customers and gain an understanding of their business, service needs and desires

-Own customer experience. Collaborate with the team to achieve best-in-class Customer Service

-Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders

-Identify and execute upselling opportunities, driving value through the network

-Receive and confirm bookings received from vendors/customer as nominated in timely manner

-Ensure to follow Maersk/ Damco's global guideline for operations activities.

-Ensure the systems related KPIs meet requirements (timeline and correctness of Kewill update, SAP, ICB, etc.)

-Prepare operational reports assigned by Team Leader / Manager

-Carry out ad-hoc tasks assigned by Team Leader / Manager