Learning & Development Executive - Front Office

Assist with Designing and Implementing Training Programs
Develop and implement effective training programs.
Ensure staff members are equipped with necessary knowledge and skills.
Evaluate and continuously improve training programs.
Create professional and accessible training materials.
Conduct On-the-Job Training for Front Office Department
Provide hands-on training and coaching to the front office team.
Focus on both technical skills and soft skills.
Ensure excellent guest service delivery.
Monitor and support knowledge application in practice.
Training plan at pre-opening property launches
Support new hotel openings at different locations.
Build and train front office teams from the ground up.
Ensure consistency in service quality.
Transmit brand culture and standards.
System & training tracking
Implement and manage simple tools or an LMS (if applicable) to track training completion and compliance.
Maintain up-to-date training records, schedules, and SOP libraries.
Engage & Support stakeholders
Act as a partner to operations leaders - advising on team development, coaching practices, and service training.
Observe and assess employee performance after training to identify career development opportunities or determine appropriate termination actions.
Create a friendly, healthy, and collaborative environment among colleagues in alignment with M Village's culture.