Learning Experience Executive
Công Ty Công Nghệ Giáo Dục UpGrad
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 04/09/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Roles & Responsibilities
Community Building:
Organize activities and networking events to foster a strong community among learners.
Facilitate engagement and collaboration among learners to enhance their overall experience.
Mentorship and Guidance:
Act as a mentor and guide for learners throughout their academic journey.
Provide personalized support and advice to help learners achieve their academic and career goals.
Academic and Career Counseling:
Assess learners' interests, aptitudes, and abilities to assist in academic and career planning.
Provide personal, vocational, and other non-academic counseling as appropriate.
Referral and Resource Management:
Refer learners to appropriate university offices or external resources for specialized support when needed.
Serve as a resource for faculty and staff, interpreting academic rules and regulations.
Customer Service and Support:
Address queries related to facilities, services, registration, and information about upGrad's programs.
Ensure timely and accurate responses to inquiries, maintaining high levels of customer satisfaction.
Onboarding and Transition Management:
Manage the onboarding process for new learners, ensuring a smooth transition into their academic journey.
Handle transitions from the Academic Counseling Team, providing continuity of support.
Administrative Duties:
Perform additional related duties as required to support the overall success of learners and the organization.
Community Building:
Organize activities and networking events to foster a strong community among learners.
Facilitate engagement and collaboration among learners to enhance their overall experience.
Mentorship and Guidance:
Act as a mentor and guide for learners throughout their academic journey.
Provide personalized support and advice to help learners achieve their academic and career goals.
Academic and Career Counseling:
Assess learners' interests, aptitudes, and abilities to assist in academic and career planning.
Provide personal, vocational, and other non-academic counseling as appropriate.
Referral and Resource Management:
Refer learners to appropriate university offices or external resources for specialized support when needed.
Serve as a resource for faculty and staff, interpreting academic rules and regulations.
Customer Service and Support:
Address queries related to facilities, services, registration, and information about upGrad's programs.
Ensure timely and accurate responses to inquiries, maintaining high levels of customer satisfaction.
Onboarding and Transition Management:
Manage the onboarding process for new learners, ensuring a smooth transition into their academic journey.
Handle transitions from the Academic Counseling Team, providing continuity of support.
Administrative Duties:
Perform additional related duties as required to support the overall success of learners and the organization.
Yêu cầu
2-3 years of experience in academic counseling, event planning, student services, or educational administration.
Strong interpersonal and communication skills, with a customer-oriented approach.
Demonstrated ability and enthusiasm for planning and managing events, fostering community engagement.
Ability to build rapport and establish trust with learners, faculty, and staff.
Knowledge of academic advising principles, career development theories, and counseling techniques.
Experience in personal and vocational counseling.
Proactive problem-solving skills and the ability to handle multiple priorities effectively.
Experience in organizing events, workshops, or activities is desirable.
Familiarity with educational technologies and online learning platforms is a plus.
Strong interpersonal and communication skills, with a customer-oriented approach.
Demonstrated ability and enthusiasm for planning and managing events, fostering community engagement.
Ability to build rapport and establish trust with learners, faculty, and staff.
Knowledge of academic advising principles, career development theories, and counseling techniques.
Experience in personal and vocational counseling.
Proactive problem-solving skills and the ability to handle multiple priorities effectively.
Experience in organizing events, workshops, or activities is desirable.
Familiarity with educational technologies and online learning platforms is a plus.
Quyền lợi
15 annual leave days + public holidays.
Social insurance on full salary + 100% salary in probation period.
Providing a laptop for working (if needed).
13th month Tet bonus + private medical insurance.
Flexible working hours.
Social insurance on full salary + 100% salary in probation period.
Providing a laptop for working (if needed).
13th month Tet bonus + private medical insurance.
Flexible working hours.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 04/09/2024
- Thu nhập: 15 - 20 triệu
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