Live Chat AgentCông ty Cổ phần dịch vụ SPS

Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Khách sạn - Nhà hàng, Giao Dịch Khách Hàng, Kinh doanh, Bán hàng

Thu nhập: Cạnh tranh

Hình thức: Toàn thời gian

Ngày đăng: 21/11/2024

Hạn nộp: 22/12/2024

Ứng tuyển

Phản ánh

Mô tả công việc

Mô tả Công việc
A Live Chat Agent will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.
Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Liaising between guests and partners to resolve issues of light complexity via live chat and messaging on various topics such as address changes, name changes, bank account changes, and complaint handling....
Providing accurate, valid, and complete information by using the appropriate tools, methods, and processes.
Reporting serious cases or inconsistent situations immediately.
Ensuring a high level of customer service and creating a positive guest experience.
Proactively updating information and knowledge about customer service.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.
A Live Chat Agent will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.
Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Liaising between guests and partners to resolve issues of light complexity via live chat and messaging on various topics such as address changes, name changes, bank account changes, and complaint handling....
Providing accurate, valid, and complete information by using the appropriate tools, methods, and processes.
Reporting serious cases or inconsistent situations immediately.
Ensuring a high level of customer service and creating a positive guest experience.
Proactively updating information and knowledge about customer service.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Yêu cầu

Yêu Cầu Công Việc
Key requirements
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset
Ability to talk and have the personality that is energetic and not overly shy
Able to communicate clearly
Basic English a plus
Basic German a plus
General knowledge: person should know where Germany is on the map, other general knowledge about the world (we can do some testing)
Additional requirements
Good typing speed in Vietnamese (>40 WPM)
Perfect writting in Vietnamese

Quyền lợi

Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao

Thông tin khác

Địa điểm làm việc
Hồ Chí Minh
Tòa nhà Saigon ICT, CVPM Quang Trung, Q. 12

Nộp hồ sơ ngay

Giới thiệu công ty

Công ty Cổ phần dịch vụ SPS việc làm

11 - 16 triệu VNĐ

Hồ Chí Minh

16/12/2024

Vị trí Live Chat Agent do công ty Công ty Cổ phần dịch vụ SPS tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Live Chat Agent hoặc công ty Công ty Cổ phần dịch vụ SPS ở các link phía trên

Giới thiệu công ty