Livestream Productions Manager

Title: Livestream Operations Manager
Department: Livestream Operations (MCN Division)
Company: THN Network
Level: Manager
Report to: MCN Manager
Employment Type: Full-time
Location: PTS Saigon Building, 118 Huynh Tan Phat, Tan Thuan Tay Ward, Ho Chi Minh City
Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (lunch break from 12:00 PM - 1:30 PM)
About THN Network
THN Network is a new-generation Social Commerce agency that partners with brands to drive sustainable business growth through Influencer Marketing, Livestream Commerce, and Affiliate Marketing.
Backed by a diverse network of creators and an experienced team, THN helps brands transform influence into measurable business results through campaigns that combine strategic thinking, data-driven insights, and creative execution. We believe that authentic connections between brands and creators are the foundation for creating long-term value for both businesses and the communities they serve.
Key Responsibilities
Own the commercial result of the Livestream Operations function, covering more than 200 livestream sessions per month across over 30 studios in Ho Chi Minh City, and account for session GMV against target, cost per session, studio utilization, and operating margin.
Set the annual and quarterly operating plan for the function, converting divisional GMV targets into studio capacity, session volume, and headcount requirements.
Manage the Leads and Supervisors of Livestream Operations, and own their targets, performance reviews, development plans, and team structures.
Approve the studio expansion roadmap, covering site selection, opening timeline, and the utilization thresholds that justify opening or consolidating a studio.
Approve the operating standards proposed by the Leads, including the session SOP, run-of-show template, pre-session readiness checklist, and incident escalation matrix.
Control the operations budget across studio leases, staffing cost, and third-party service contracts, reviewing cost per session and overtime spend each month and approving equipment capital expenditure jointly with Livestream Production.
Negotiate the monthly session calendar with Creator Management, Assortment Planning, Brand Partnership, and Livestream Production, and commit the studio capacity, crew, and slots required for the five to six sessions (50 to 60 hours) each managed creator delivers per month.
Approve the operations technology stack and its budget, selecting vendors for scheduling, deal pinning, live monitoring, and session reporting, and mandating the rollout standard that the Leads apply across the studio network.
Report monthly to the MCN Manager on session results, studio utilization, cost structure, incident rate, and the risks carried into the following month with their mitigation plans.
Candidate Requirements
At least 06 years of experience in livestream operations, live commerce, or e-commerce studio operations, including at least 03 years managing through Leads and Supervisors rather than individual contributors.
Demonstrated ownership of a function-level budget and commercial target, with the ability to account for session GMV, cost per session, and studio utilization in the same review.
Deep operating knowledge of TikTok Shop and Shopee Live, including Seller Center tools, promotional mechanics, session scheduling, and platform compliance rules.
Experience running a multi-site studio or venue network, covering capacity planning, equipment standards, shift rotas, and site opening or consolidation.
Proven ability to govern operating standards across multiple sites, from approving run-of-show templates and readiness checklists to enforcing incident escalation and post-session reporting.
Strong people-management capability across hiring, performance evaluation, career development, and succession planning for supervisory and management staff.
Sound commercial and analytical judgment, with fluency in operating dashboards and the ability to turn session data into capacity, staffing, and cost decisions.
Decisive and composed under pressure, with the discipline to hold a large operating team to a consistent standard in a fast-paced social commerce environment.
What We Offer
Competitive compensation package with performance reviews conducted twice a year based on individual capabilities and results.
Performance-based bonuses tied to both company performance and individual achievements.
Full provision of equipment and tools required for work.
Full statutory benefits, including Social Insurance, Health Insurance, and Unemployment Insurance, along with 12 annual leave days and additional company welfare programs.
Opportunity to work closely with leading Creators, KOLs/KOCs, and top brands in the Social Commerce industry.
A young, open, and collaborative work environment that encourages innovation, continuous learning, and personal growth.
The opportunity to propose ideas, experiment with new solutions, and make a direct impact on both team development and business growth.
Flexible check-in policy, along with employee engagement activities and evolving wellness and benefits programs throughout the year.
Ready to grow with THN Network? Send us your CV - we'd love the opportunity to get to know you and explore how we can build great things together.