logistics operator (ưu tiên Biết Tiếng Trung)

• Position: Operation (customer service/ vehicle scheduling) -- 2-4 people
• Customer Service:
a. Order Processing: Manage the accurate and timely processing of customer orders.
b. Communication: Maintain regular communication with customers to provide updates on shipments, delivery schedules, and address any concerns.
c. Issue Resolution: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
d. Documentation: Ensure accurate and complete documentation of customer orders, invoices, and relevant information.
• Vehicle Scheduling:
a. Route Planning: Plan and optimize delivery routes to maximize efficiency and minimize transportation costs.
b. Load Management: Coordinate the efficient loading and unloading of goods to maximize vehicle capacity.
c. Scheduling: Develop and maintain a schedule for vehicle operations, considering delivery deadlines and customer requirements.
d. Real-time Monitoring: Utilize tracking systems to monitor vehicle movements and provide real-time updates to customers.
• Logistics Coordination:
a. Collaboration: Coordinate with various departments such as warehouse, maintenance, and drivers to ensure seamless operations.
b. Inventory Management: Oversee inventory levels and collaborate with warehouse teams to maintain optimal stock levels.
c. Supplier Relations: Build and maintain positive relationships with suppliers to ensure timely and accurate deliveries.
• Compliance and Safety:
a. Regulatory Compliance: Ensure that all operations adhere to local, state, and federal regulations governing transportation.
b. Safety Protocols: Implement and enforce safety protocols for drivers and warehouse staff to minimize accidents and injuries.
c. Documentation: Maintain accurate records of vehicle inspections, driver logs, and compliance documentation.