Logistics & Warehouse Manager

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About VI NA Industrial Gases
Established in 2004, VI NA Industrial Gases is a leading supplier of helium and specialty gases in Vietnam.
We are looking for an experienced Logistics & Warehouse Manager to lead our logistics, warehousing, and transportation operations, ensuring safe, timely, and cost-effective deliveries while maintaining high standards of inventory control and regulatory compliance.
Website: [protected info]
Job Overview
Reports to: Board of Directors
Direct Reports: Logistics Executive, Warehouse Executive, and Truck Driver
Location: Lot B5-14, N6 Street, Tan Phu Trung Industrial Park, Cu Chi, Ho Chi Minh City.
Key Responsibilities
1. Logistics & Warehouse Operations
Lead and coordinate daily logistics, warehousing, transportation, and delivery activities.
Develop and implement operational policies, procedures, and systems to improve efficiency and service quality.
Plan transportation schedules, allocate resources, and balance delivery timelines with transportation costs.
Coordinate inbound goods receiving and documentation verification with the Purchasing Department.
Maintain inventory accuracy, conduct stock counts, investigate discrepancies, and implement corrective actions.
Manage full and empty gas cylinders, including recovery, circulation, and periodic inspection.
Handle returned or non-conforming products, identify root causes, and coordinate resolutions with customers and relevant departments.
2. Safety & Regulatory Compliance
Ensure compliance with applicable regulations on dangerous goods storage, handling, and transportation.
Maintain proper segregation and storage of incompatible gases and ensure cylinders are securely handled and transported.
Ensure Safety Data Sheets (SDS), transportation documents, and other required records are complete and up to date.
Verify that employees, drivers, and vehicles meet applicable licensing, certification, and safety requirements.
Establish and maintain emergency response procedures and incident reporting systems.
Assess delivery and transportation risks, and reject unsafe goods or deliveries when necessary.
3. Transportation & Supplier Management
Select and manage third-party transportation and handling service providers.
Evaluate carrier performance and maintain an approved supplier list.
Develop transportation plans and make decisions that balance cost efficiency, vehicle utilization, and on-time delivery.
Coordinate vehicle maintenance schedules and driver activities to ensure operational readiness.
Propose investments in warehouse equipment, tools, and transportation vehicles when needed.
4. Team Leadership & Performance Management
Lead, train, coach, and evaluate the performance of logistics and warehouse team members.
Plan staffing and allocate workloads to meet operational requirements.
Establish and monitor departmental KPIs, including freight costs, on-time delivery, and inventory accuracy.
Manage the departmental budget and report operational performance, risks, and improvement plans to the Board of Directors.
Recommend staffing and resource adjustments to improve operational efficiency.
5. Customer Service & Issue Resolution
Handle customer complaints related to delivery schedules, quantities, and product conditions.
Coordinate with relevant departments to resolve delivery issues and improve customer satisfaction.
Make timely operational decisions to address unexpected transportation, warehouse, or delivery challenges.