Manager, HR and Payroll Services

JOB PURPOSE
The Manager assists the Director to manage all matters of the department, especially in daily deliverables to provide excellent service to clients. He/she is responsible for ensuring daily accurate, timely and efficient delivery of payroll services; provide services broader than data transactions - be knowledgeable of internal process impact, recognition of risk/mitigation plans. He/she is also responsible for providing team leadership and coaching to ensure the team achieves high productivity and provides excellent service.
KEY RESPONSIBILITIES
• Lead, coach and develop junior staff in the delivery of effective and efficient services to clients in payroll, leave management and tax filling services;
• Ensure payroll process & services quality are delivered in high quality & timely manner;
• Advice clients on payroll related issues;
• Establish & implement internal control procedures;
• Enhance payroll systems and provide e-Solutions;
• Analyse customer specific demands and translate into solutions;
• Maintain relationship with clients' management team;
• Ensure client data is maintained in the highest level of integrity;
• Assist in business development and to identify opportunities for cross-selling of company services;
• Coordinate with other Payroll teams in APAC region, review local countries' deliverables and liaise with all stakeholders to resolve issues;
• Monitor and control the completion of timecards, billing, debt recovery and credit control actions in the department;
• Responsible for preparing/reviewing invoices and collections.