Manager of Tan Vu Transaction Office - Hai Phong Branch

1. Budget and Business Plan
- Report to Branch Manager about the potential business in the TO's business area.
- Keep track of business activities and budgets of Transaction Office:
- Assign and allocate the KPIs to each employee based on Transaction Office target;
- Review and verified the budgets of Transaction Office;
- Propose personnel arrangement in positions appropriate to ability competence.
2. Daily Activities
- Ensure the quality and effectiveness of sales as well as customer services at the Transaction Office:
- Monitor sales activities and customer services (ie: ensure department leaders maintain morning daily meeting and resolve issues);
- Approve and sign the loan credits within scope of authorization of Transaction Office;
- Approve the financial expenditures within scope of authorization of Transaction Office;
- Customer service activities. - Coordinate with Branch Manager and BMD on product promotions and training activities.
- Coordinate with BMD and related departments to ensure the effective operation and quality of customer services.
- Create and maintain relationships with potential customers in the area, build relationship with the community.
- Ensure compliance with IVB regulation and guidelines.
3. Employee management
- Monitor and manage employee performance accordingly with KPIs and budgets.
- Evaluate employee working reports and process.
- Lead and train employees:
- Training, career development for employees.
- Training for employee; ensuring a professional environment.
- Manage and plan for successor.
4. Others Other tasks will be assigned by Branch Manager.