Manager, Transport Operations

Impact
• Implements operational strategies with direct impact on the objectives within the scope of responsibility
• Understands and drives optimal performance within Transport execution.
• Delivers continuous and unrelenting drive for improvement within our transport operations. Including logical role out strategies to achieve ambitious targets.
Customer / Stakeholder
• Maintaining and enhancing relations with internal stakeholders
• Is accountable to his/her direct superior for the delivery of operational and financial results
• Meets and communicates with internal stakeholders and customers where applicable on a regular basis in order to understand and fulfill their requirements
• Communicates effectively and is unafraid to address customer issues, DHL issues or people orientated issues in an open manner.
• Provides leadership support to his/her operational teams
• Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
• Leads from the front with having a hands-on management style, which breeds enthusiasm and respect.
Problem Complexity / Process
• Lead the Transport Management System (TMS) & Route Optimizer implementation from an operations perspective. Including the successful roll out and usage of the system.
• Be logical and data driven in understanding problems and developing practical solutions to those problems.
• Coordinates and controls the transport activities in the multiple sites as per responsibility
• Sets KPIs, targets, and goals for monitoring and evaluating operations and cost effectiveness.
• Ensures that appropriate operations-related information is correctly and efficiently stored and processed and made available at all times
• Drives and controls the effective use of the resources in order to stay within an approved budgets
• Ensures that DHL comply with prevailing legal and statutory requirements in all aspects
• Develops a culture of quality, service excellence, and cost consciousness
• Provides managerial controls over the use of all assets and equipment to ensure that they are in good working condition and sufficiently available and ready for use at all times
• Participates in safety committee initiatives - allows and supports staff to participate in safety committees as required.
• Ensures that the employees comply with the rules, regulations, instructions, orders or measures relating to work safety.
• Checks the performances of the place of operations according to the work plan, project or measures on work safety.
• Complies with company HSE policy and procedures.
People - Management
• Understands a drives performance improvement through engaging people.
• Being an empathic leader, understanding the needs of people
• A strong change manager with the ability to "influence" people to want to be involved in the change journey
• Being a guide/coach to develop people in all aspects of their professional career.
• Provides leadership and motivation to all staff within the scope of responsibility
• Ensures the promotion of discipline amongst employees within the scope of responsibility
• Oversees overall people processes within the scope of responsibility to ensure compliance with Human Resource policies
• Manages staffing levels and schedules and assigns work to subordinates
• Coordinates with the HR Department in the recruitment and selection process of managerial positions
• Develops and evaluates performance targets and goals
• Identifies and supports subordinates in training and development needs
• Promotes career development