moderation Team Leader (any industry welcomed)Công Ty TNHH Gear Inc Việt Nam
Hình thức: Toàn thời gian
Ngày đăng: 18/03/2024
Hạn nộp: 05/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Gear Inc. is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in the daily operational supervision of 15-25 content moderators, ensuring all performance metrics, and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly. Your responsibilities are:
- Subject Matter Expert to all operations functions (People, Performance, Process);
- Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
- Set goals for individual and team levels and ensure to achieve targets;
- Manage team scorecard performance and retention goals;
- Identify performance-related issues, develop Corrective Action - Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
- Supervise team members about attendance and adherence compliance with organization policy;
- Provide mentoring, coaching and direction to team members;
- Handle clients' inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
- Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
- Follow communication procedures, guidelines, and policies.
- Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.
- Subject Matter Expert to all operations functions (People, Performance, Process);
- Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
- Set goals for individual and team levels and ensure to achieve targets;
- Manage team scorecard performance and retention goals;
- Identify performance-related issues, develop Corrective Action - Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
- Supervise team members about attendance and adherence compliance with organization policy;
- Provide mentoring, coaching and direction to team members;
- Handle clients' inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
- Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
- Follow communication procedures, guidelines, and policies.
- Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.
Yêu cầu công việc
- Good English communication;
- Have at least 6 months of experience in people management and leadership;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
- Strong communication skills (both written and verbal);
- Proficient skills with Google platform (Google Sheet, Google Doc, Google Slide) and other platforms;
- Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
Benefits:
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of year bonus) and annual salary review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave (12 days/year).
2. Working Environment
- We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign expats;
- Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- Training and career development opportunities.
- Have at least 6 months of experience in people management and leadership;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
- Strong communication skills (both written and verbal);
- Proficient skills with Google platform (Google Sheet, Google Doc, Google Slide) and other platforms;
- Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
Benefits:
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of year bonus) and annual salary review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave (12 days/year).
2. Working Environment
- We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign expats;
- Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- Training and career development opportunities.
Quyền lợi được hưởng
Competitive Package (Annual Bonus, Profit Sharing)
English Working Environment, Mental & Healthcare
Flexible working hours, Pet-friendly space
English Working Environment, Mental & Healthcare
Flexible working hours, Pet-friendly space
Thông tin khác
Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Khác
Kỹ Năng
Leadership, BPO
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Khác
Kỹ Năng
Leadership, BPO
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Nộp hồ sơ liên hệ
Công Ty TNHH Gear Inc Việt Nam
Giới thiệu công ty
Công Ty TNHH Gear Inc Việt Nam việc làm
125D Đường Minh Khai, Phường Minh Khai, Quận Hai Bà Trưng, TP Hà Nội
Quy mô: Từ 101 - 500 nhân viên
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Vị trí moderation Team Leader (any industry welcomed) do công ty Công Ty TNHH Gear Inc Việt Nam tuyển dụng tại Hà Nội, Đà Nẵng, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Moderation Team Leader (Any Industry Welcomed) hoặc công ty Công Ty TNHH Gear Inc Việt Nam ở các link phía trên
Giới thiệu công ty
Công Ty TNHH Gear Inc Việt Nam việc làm
125D Đường Minh Khai, Phường Minh Khai, Quận Hai Bà Trưng, TP Hà Nội
Quy mô: Từ 101 - 500 nhân viên