Network Engineer

About Us
At Logicalis Asia Pacific, this is where you belong, grow, and thrive - at one of APAC's leading AI-driven technology integrators.
As the Architects of ChangeTM, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services - providing real-time visibility and intelligence across our clients' digital ecosystems.
You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.
Logicalis is proud to be a Great Place to Work® CertifiedTM organisation across multiple APAC markets - because the commitment we bring to our clients belongs equally to our people.
Join us and help shape the future of technology across APAC.
Job summary
The Network Engineer's role is to support Logicalis's customers are always connected within their organisations and to the world. They help us maintain and secure our customers' networks so they are safe and productive, ensuring that their businesses are not at risk. This includes installation, configuration, and maintenance, of all network hardware, software, and communication links while ensuring minimal network downtime.
The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide training/support where required.
Job Responsibilities:
Troubleshoot production issues and network/security problems to fix any user related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
Responsible for managing vendors and partners for the support matters on technical grounds.
Performing RMA for hardware failures and replacement in production environment
Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
Responsible for opening and closing of support tickets when applicable and providing timely updates to customer for support cases that has been allocated to you
New projects technical support
Role Requirements:
Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
Experience in writing Incident reports and RCA reports for Network outages
Minimum 2 years of relevant experiences in network operations including network, wireless, security technologies.
Fluent in Mandarin Chinese (if also can speak English is prefer)
Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential
Required multi product and technology knowledge on Cisco / Fortinet / HPE / Palo / F5 / CheckPoint
Strong technical skills on Routing/Switching/Wireless technologies for troubleshooting and fixing user issues.
Able to perform the software patching for Routing/Switching/NXOS/Wireless/Fortinet/NAC on production environment with no-downtime where possible.
Strong understanding about Enterprise Networking Solutions such as VSS, VPC, Multicast , MPLS etc..
Hand on experience in Nexus devices
Familiar with the Network configuration & setup: BGP, OSPF, MPLS, VPN Tunnel (GRE & IPSec), VRF, HSRP / VRRP, QoS, IP Flow Top Talkers, IP Accounting, ARP, NAT, PAT, Port Channel, VXLAN, Policy Routing.
Ability in performing local / remote IOS upgrades on different products and RMAs for faulty devices in production
Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.
As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice for Job Applicants.
At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.