Nhân Viên Chăm Sóc Khách Hàng - Lương 10 - 13 Triệu

The Host will take gentle care of all their guests from arrival until departure without imposing themselves on the guests
Provide a very personal, detailed, seamless service to guests A host will take care of guest's needs in a highly professional manner
To ensure nothing less than the best available presentation of the suites/apartments and public areas of the floors
Strive to create an atmosphere that makes a 'wow' impression on the guests
Receive and transmit messages to guests promptly
Handle guest queries about facilities, services, registration, and information regarding shopping, banking, dining, entertainment local events, etc
Liaise with housekeeping, concierge, engineering, food, and beverage to ensure a seamless experience for the residents
Maintain resident preference profiles and track their likes and dislikes
Ensure the accuracy of residents' accounts, arrange and deliver payments
Handle and record guest comments and complaints, and refer issues to the manager when necessary
Perform all other Resident Service Associate functions
The Company /HOD may assign duties in addition to those listed/described above and vary the scope of work according to business requirements