Nhân viên Chăm sóc Khách Hàng Tiếng Hàn/ Guest Relation Officer Korean LanguageMovenpick Resort Phan Thiet
Nơi làm việc: Bình Thuận, Hưng Yên
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 03/07/2024
Hạn nộp: 04/08/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Job Purpose:
As a Guest Relation Officer for Korean guests, you will be responsible for assisting and greeting guests from South Korea with their overall hotel experience. You will be responsible for maintaining the hotel's high standards of customer service and ensuring guests are satisfied with their stay.
Responsibilities:
- Provide assistance to Korean-speaking guests in checking-in and checking-out of the hotel and any other queries or requirements they may have.
- Respond to guest inquiries and complaints in a timely manner and ensure that guests receive proper resolution, always maintaining a courteous and welcoming demeanor.
- Keep track of guest complaints and feedback and take appropriate actions to ensure that guest expectations are met or exceeded.
- Ensure that all documentation and forms necessary for check-in, check-out, and other guest services are properly completed and filed.
- Cultivate and maintain positive relationships with guests and promote hotel services and amenities.
- Coordinate with other departments in the hotel, including Housekeeping and Food and Beverage, to ensure that guest requests and preferences are properly communicated and addressed in a timely manner.
- Develop an in-depth understanding of the local community, including Korean culture and customs, and use this knowledge to provide personalized recommendations and experiences for Korean guests.
As a Guest Relation Officer for Korean guests, you will be responsible for assisting and greeting guests from South Korea with their overall hotel experience. You will be responsible for maintaining the hotel's high standards of customer service and ensuring guests are satisfied with their stay.
Responsibilities:
- Provide assistance to Korean-speaking guests in checking-in and checking-out of the hotel and any other queries or requirements they may have.
- Respond to guest inquiries and complaints in a timely manner and ensure that guests receive proper resolution, always maintaining a courteous and welcoming demeanor.
- Keep track of guest complaints and feedback and take appropriate actions to ensure that guest expectations are met or exceeded.
- Ensure that all documentation and forms necessary for check-in, check-out, and other guest services are properly completed and filed.
- Cultivate and maintain positive relationships with guests and promote hotel services and amenities.
- Coordinate with other departments in the hotel, including Housekeeping and Food and Beverage, to ensure that guest requests and preferences are properly communicated and addressed in a timely manner.
- Develop an in-depth understanding of the local community, including Korean culture and customs, and use this knowledge to provide personalized recommendations and experiences for Korean guests.
Yêu cầu
Requirements:
- Fluent in Korean (both written and spoken).
- Excellent verbal and written communication skills in English.
- Minimum of two years of experience in a customer-facing role in the hotel or hospitality industry.
- Strong interpersonal skills with the ability to work effectively and collaboratively in a team environment.
- Detail-oriented and well-organized.
- Demonstrated ability to remain calm under pressure and handle guest complaints with a positive attitude.
- Good computer skills and a working knowledge of hotel reservation systems and software.
- Fluent in Korean (both written and spoken).
- Excellent verbal and written communication skills in English.
- Minimum of two years of experience in a customer-facing role in the hotel or hospitality industry.
- Strong interpersonal skills with the ability to work effectively and collaboratively in a team environment.
- Detail-oriented and well-organized.
- Demonstrated ability to remain calm under pressure and handle guest complaints with a positive attitude.
- Good computer skills and a working knowledge of hotel reservation systems and software.
Quyền lợi
Benefit:
Accommodation for Candidate who come from another city
Service charge
2 days off / week
Full Social Insurance
Shuttle bus from the hotel to City and back
International work environment
Duty meal
Accommodation for Candidate who come from another city
Service charge
2 days off / week
Full Social Insurance
Shuttle bus from the hotel to City and back
International work environment
Duty meal
Giới thiệu công ty
Movenpick Resort Phan Thiet việc làm
Đường Hòn Giồ - Thuận Qúy, Thôn Tiến Hòa, Xã Tiến Thành, Thành phố Phan Thiết, Tỉnh Bình Thuận, Việt Nam
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Vị trí Nhân viên Chăm sóc Khách Hàng Tiếng Hàn/ Guest Relation Officer Korean Language do công ty Movenpick Resort Phan Thiet tuyển dụng tại Bình Thuận, Hưng Yên, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Nhân viên Chăm sóc Khách Hàng Tiếng Hàn/ Guest Relation Officer Korean Language hoặc công ty Movenpick Resort Phan Thiet ở các link phía trên
Giới thiệu công ty
Movenpick Resort Phan Thiet việc làm
Đường Hòn Giồ - Thuận Qúy, Thôn Tiến Hòa, Xã Tiến Thành, Thành phố Phan Thiết, Tỉnh Bình Thuận, Việt Nam