Nhân Viên Chứng Từ Nhập Khẩu/Ocean Import Docs

Receive pre-alert from Overseas Dimerco and Agents, check related documents (HBL/MBL) and provide timely feedback to the overseas office/agents in case of any mismatch.
Update shipment data in company files; follow up with carriers/co-loaders to ensure manifest submission on time.
Submit manifest to the customs declaration system.
Verify SOP, cost, and selling rate with Sales or Agents/Carriers for each account or shipment.
Prepare and send arrival notice, delivery order to consignee, and resolve shipment issues.
Update information in Value Plus system (sales, costs, debit/credit notes).
Prepare documents for payment, cost, or collection and transfer to the accounting department.
Send bank payment slip to carriers/co-loaders to obtain the E-Delivery Order (E D/O)
Verify customer payment status before releasing the Delivery Order (D/O)
Update free time to customer (if any)
Ensure on-time billing, cost approval and monthly shipment lot closing as per KPIs.
Assist Leader to monitor and manage the import team's daily shipment arrangements.
Coordinate with other departments and teams to ensure smooth operations and troubleshoot issues.
Communicate and coordinate with customers, carriers, and affiliated vendors to ensure customer satisfaction and service excellence.
Report and follow up with the manager for all assignments and issues.
Perform other tasks as assigned by management.