Nhân Viên Client Success Management (CDP) Full-time 2024

COMPANY INTRODUCTION
This role will be responsible for supporting the execution and optimization of customer journey programs across the full customer lifecycle including acquisition, onboarding, activation, growth, retention, and reactivation. In this role, you will collaborate with the Marketing Automation team and Account Managers, as well as cross-functionally with Strategy, CX/UX, Creative, Social, Digital Media, and CDP team members on a day-to-day basis, to provide a world-class customer experience to our clients and their audiences.
Client Success Management (CDP) Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales) - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Job description
We are in search of a Client Success Management (CDP) who possesses a unique blend of marketing creativity and technical acumen. This individual will be instrumental in crafting customer-specific solutions in the realms of CDP, CRM, and Loyalty. The role entails managing the intricacies of data and system integration, demonstrating the ability to formulate feasible proof of concepts.
Key Responsibilities:
Understanding Customer Needs: Meet with customers to comprehensively understand their needs and evaluate how our products or services can effectively address those needs.
Product/Service Analysis: Gain an in-depth understanding of our product or service, and articulate its features and benefits to customers in a clear and persuasive manner.
Custom Solution Creation: Build custom solutions tailored to specific customer needs and articulate how our products or services can effectively resolve their challenges.
Solution Development: Develop use cases and automation workflows that showcase the benefits of CDP to C-level executives in the long run.
Sales Team Support: Assist the sales team in managing customer inquiries and feedback, and actively contribute to the creation and sharing of proposals.
Collaboration and Communication: Foster close interaction with stakeholders within the organization to ensure effective communication of customer information and requirements.
Collaboration with Leadership: Work directly with the CEO, Business Director, and Solution Manager to align solutions with the allotted budget during the sales/pilot phase.
Ongoing Solution Enhancement: Continuously review and improve solutions and use cases applied to enterprises during the maintenance phase.
Test and Demo Setup: Develop test models and product demos to illustrate the functionality of our product or service and its ability to address customer issues.
REQUIREMENTS
Requirements
A minimum of 6 - 12 months of relevant experience in a customer-facing role
The blend of creativity and system mastery, experienced with CDP, Marketing Cloud, CRM, and Loyalty.
Martech (Customer retention, loyalty, or CRM) background is a MUST
Experienced in building customer journey/customer engagement/customer retention flow for FMCG, Retail, F&B, Media...
Strong analytical and quantitative skills: ability to use hard data and metrics to back up assumptions, and recommendations, and drive actions.
Proven ability to influence cross-functional teams
Comfort with a fast-paced environment and changing requirements
BENEFITS
Benefits
Opportunities to grow. You get to propose your ideas and see them through
Attractive Salary & Bonus
To be provided with modern equipment, laptop... necessary to improve work efficiency.
Opportunities for professional training
Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
Parking allowance, lunch included
Free snacks and beverages are available in the office.
Monthly party, team building yearly.
Working day: From Monday to Friday | [protected info]
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW