Nhân Viên Customer Fraud, Operation, CRM, Customer Service Full-time 2024

COMPANY INTRODUCTION
Central Retail in Vietnam was established in 2012 with only Fashion business. Throughout its nine-year operation in Vietnam, Central Retail continues to develop and transform Vietnam's modern trade and retail sector.
Today, the company proudly welcomes an average of 175,000 customers everyday at more than 280 malls & stores across 39 provinces nationwide in a total retail area of more than 1,000,000 square meters, provides employment and career opportunities for nearly 15,000 employees in Vietnam.
Home & Entertainment is a business unit under Central Retail Vietnam. We specialize in Non-Food which is one of the three core business segments ​that Central Retail Group invested in Vietnam. We own and operate well-known brands in different business segments: Entertainment, Fashion, Home appliances, Furniture. In 2023, we have totally 5 brands including Come Home, Kubo Toys, Kubo Nano, KUBO Premium, Robins.
Theo dõi nhiều hơn thông tin tuyển dụng của Tập đoàn Central Retail tại đây nhé!!!
Fanpage: Home&Entertainment Career
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Nhân Viên Customer Fraud Full-time
Tính chất công việc: Toàn thời gian - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Hành chính, Nhân sự - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
· Monitoring transactions and investigating suspicious activities to identify potential fraud from all channels
· Work with related function to handle fraud case from either staff or customer/member
· Report to campaign owner for abuse campaign that may cause fraud and mitigate the risks
· Investigating and assessing suspicious activity to minimise lost
REQUIREMENTS
Functional knowledge & experience:
- 2-3 years experience in customer fraud monitoring or related field
Functional skill:
- Analytical and critical thinking skills
- Strong working knowledge on excel
- Ability to work under pressure
Managerial skill:
- Excellent verbal and written communication skills
- Problem solving and decision making
Education: Bachelor's degree in BA/BS or related field.
Language: Fluent in English & Vietnamese
Office skills: Excel, Power point, and MS word
Attitude: Servicemind, positive work attitude
BENEFITS
- Social insurances according to local laws.
- BigXu voucher, parking card.
- Laptop and Outlook account.
- Meal allowances, phone allowances.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Nhân Viên Operation Full-time
Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Chuyên môn: Khác - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Assess change impact for new initiative and design operation procedure to be effeciency
Training BUs trainer for new initiative procedure
Monitor BUs day-to-day operationz to be the same standard
REQUIREMENTS
Functional knowledge & experience:
- 2-3 years experience in operation or related field
Functional skill:
- Strong organizational abilities to manage multi tasks, prioritize, and ensure smooth workflow
- Effective communication skills
- Analytical skills
- Flexible to adapt to change
Managerial skill:
- Excellent verbal and written communication skills
- Problem solving and decision making
- Change management
Education:
- Bachelor's degree in BA or related field
Language:
- Fluent in English & Vietnamese
Office skills:
- Excel, Power point, and MS word
Attitude:
- Service mind, positive work attitude
BENEFITS
- Social insurances according to local laws.
- BigXu voucher, parking card.
- Laptop and Outlook account.
- Meal allowances, phone allowances.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Nhân Viên CRM Full-time
Tính chất công việc: Toàn thời gian - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Khác; Hành chính, Nhân sự - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng
JOB DESCRIPTION
1. Loyalty Program Support:
· Assist in the administration and management of the company's loyalty programs, including membership enrollment, campaigns execution, program communications, performance monitoring and reporting.
· Provide support to customers service team regarding CRM initiatives inquiries.
2. Customer Data Analysis:
· Assist in collecting, organizing, and analyzing customer data to identify trends, patterns, and insights related to customer behavior and preferences.
· Collaborate with the data analytic team to generate reports and dashboards that summarize key performance metrics and provide actionable recommendations.
3. Cross-Functional Collaboration:
· Work closely with Business Unit's marketing teams to ensure alignment of CRM initiatives with overall business objectives.
· Coordinate with internal stakeholders to gather requirements and facilitate the successful implementation of CRM initiatives.
4. Customer Communications:
· Assist in the development and execution of customer communications strategies, including email campaigns, newsletters, and promotional materials.
· Ensure that all customer communications are tailored to specific segments and aligned with the messaging guidelines.
5. CRM Technology Support:
· Provide assistance and training to internal users on campaign systems and tools.
· Coordinate with technical team and vendors to troubleshoot, suggest enhancements to improve system capabilities to support business needs.
6. Performance Tracking and Reporting:
· Support the tracking and analysis of program performance metrics, including customer acquisition, campaign performance, customer retention, and lifetime value.
· Assist in generating regular reports and presentations to communicate insights and findings to key stakeholders.
REQUIREMENTS
Functional knowledge & experience:
· Previous experience in a marketing, Loyalty or CRM-related role is preferred.
Functional skill:
· Basic understanding of customer relationship management principles and practices.
· Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
· Strong analytical skills with the ability to interpret data and draw meaningful conclusions.
Managerial skill:
· Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
· Detail-oriented with strong organizational and time management skills.
Education: Bachelor's degree in marketing, Business Admirations, or a related field.
Language: Fluent in English & Vietnamese
Office skills: Excel, Power point, and MS word
Attitude: Great team player with ability to work autonomously to take ownership of task assigned
BENEFITS
- Social insurances according to local laws.
- BigXu voucher, parking card.
- Laptop and Outlook account.
- Meal allowances, phone allowances.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Nhân Viên Customer Service Full-time
Tính chất công việc: Toàn thời gian - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Khác; Hành chính, Nhân sự - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
Provide accurate, valid, and complete information for customer inquiry.
Handle customer complaints, provide appropriate solutions and alternatives within SLA to meet customer satisfaction.
Work with related function for case handling.
Track record of customer cases and design process and solution to prevent cases may occurs
REQUIREMENTS
Functional knowledge & experience:
- 2-3 years experience in customer service or related field
Functional skill:
- Customer service oriented with service mind
- Ability to work under pressure
- Troubleshooting, multi-tasking, prioritize, and manage time effectively
Managerial skill:
- Excellent verbal and written communication skills
- Problem solving and decision making
Education:
- Bachelor's degree in BA or related field
Language:
- Fluent in English & Vietnamese
Office skills:
- Excel, Power point, and MS word
Attitude:
- Service mind, positive work attitude
BENEFITS
- Social insurances according to local laws.
- BigXu voucher, parking card.
- Laptop and Outlook account.
- Meal allowances, phone allowances.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW