Nhân Viên Dịch Vụ Khách Hàng Full-time 2024

About The Role
As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.
You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients' questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.
Your key responsibilities will include:
Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
Utilizing phone, LinkedIn, and email outreach to connect with experts
Critically screening experts for their suitability and relevance to address a client's needs with an emphasis on quality
About The Client Service Team
The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it's an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming an Associate Manager in 1.5 years and a Vice President in 5 years
What We Look For
At Dialectica, we don't believe in a "one size fits all" approach to hiring. We welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:
Academic achievement gained in any undergraduate field
Participation in extracurricular activities with proven records of leadership
Strong interest and passion for the business world evident through your studies, internship, or extra-curricular activity
A development mentality to view setbacks and short term challenges as learning opportunities for growth
A client service mentality, which means you are committed to go beyond your clients' needs to deliver true value
Requirements
1-3 years of work experience
Bachelor's degree or higher
Fluency in English is a must
Fluency in another language such as Japanese, Korean is a huge plus!
Benefits
The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
Competitive compensation schemes including a monthly performance bonus
Private medical insurance and competitive savings plan
Sponsored health and wellbeing and team bonding activities
The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City
To apply: click here
Or send your application via email to [protected info]