Nhân Viên Lễ Tân Bộ Phận Tiền Sảnh Front Office Receptionist.

- Perform check out and assisting GEM with check-in when required.
- Anticipate guest's needs, handle and follow up guest's inquiries in a helpful and attentive manner. To be proactive and innovative to suggest alternatives that meet guest's request.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Maintain up-to-date knowledge of all Resort's services & facilities including villa types, rates, outlets, promotions, packages.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Six Senses experience
- Maximize sales revenue though room up-selling and other services sales.
- Manage cash and credit card efficiently; make sure guest's credit card details are secured.
- Prepare Daily memo accurately. Fulfil all paper works and administrative tasks required efficiently.
- Be efficient in updating daily ins and outs movement for the management.
- Perform the task of airport representative.
- Develop a professional and harmonious working relationship within Front Office department and other departments. Connect all sections within the department to ensure daily operation runs smoothly.
- Comply with grooming standards and maintain a high standard of personal hygiene, dress, uniform, and body language.
- Be polite and professional in any situation where the image or reputation of the hotel is represented.
- Ensure that all activities are carried out honestly, ethically, and within the parameters of local law