Nhân Viên Sale TA

- Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel.
- Contact customers via calls or arranged meetings to discover their needs and requirements.
- Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel.
- Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
- Provide customers with a list of available services and their accompanying prices and offer discounts when necessary.
- Assist clients in selecting the most appropriate service that best meet their specifications and needs.
- Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement.
- Collaborate with other hotel staff to ensure clients have a good time.
- Monitor the customer service quality of the hotel to ensure customers are tended to appropriately.
- Process and facilitate requests for customized services such as room redecoration, equipment, and switch.
- Coordinate and organize the details of an event such as catering, lodging, seating, and security.• Resolve and quell misunderstandings within a hotel premises.
- Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.
- Set annual budgets and implement strategies effective for achieving set targets.