Nhân Viên Thu Ngân - Cashier Staff

Mô tả Công việc
Job Summary:
As a Cashier Staff, you will be responsible for handling a wide range of financial transactions with speed, accuracy, and professionalism. Your duties include processing ticket purchases, credit card withdrawals, currency exchanges, buy-in and paid-out transactions, and maintaining customer money. You are expected to provide exceptional customer service, resolve issues promptly, and ensure a smooth operation at the cashier counter. Compliance with all transaction and security protocols is essential, as is accurate reporting of promotions and shift activities. The role also requires effective teamwork, cross-department collaboration.
Key Responsibilities:
- Perform all transactions: ticket purchase, credit card withdrawal, customer money keeping, currency exchange, buy-in, and paid-out.
- Ensure prompt and efficient transaction processing to maintain a smooth flow and avoid congestion at the cashier counter.
- Strictly comply with transaction protocols, security procedures, and double-check requirements for high-value transactions.
- Proactively support customers, resolve complaints, and collect feedback for service improvement.
- Collaborate effectively with other departments during payouts and daily operations.
- Accurately record promotional issuance and complete end-of-shift reports on time.
- Communicate clearly, politely, and professionally with customers and colleagues.
- Maintain a professional appearance, punctuality, and adherence to work rules and procedures.