Nhân Viên Tổng Đài - Operator

• Handle all incoming and outgoing calls accurately and courteously.
• Handle accurately wake up calls.
• Records all entries on traffic sheets.
• Assists guests with international calls and directory queries.
• Calls guests by name whenever possible.
• Abides by principles of guest privacy.
• Handles guest's needs or requests and complaints Report on logbook daily.
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
• Maintains a clean work environment.
• Maintains detailed knowledge of the Hotel's fire, life and safety system.
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
• Maintain Hotel Information.
• Perform any other duties which may be assigned by the management from time to time.
• Other tasks shall be assigned by management team
• Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
 At The Anam we wish our guests to feel special and well taken care of which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.