- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
1. Safety and Security
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Maintain awareness of undesirable persons on property premises.
3. Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Receive, record, and relay messages accurately, completely, and legibly.
- Contact appropriate individual or department (e.g., Bellman, Front Desk, Housekeeping, Engineering and Loss Prevention) as necessary to resolve guest call, request, or problem.
- Process room service orders, answer questions on menu selection; record transactions in point-of-sale system, process payment and run cashier reports at end of shift.
- Accept and record wake-up call requests and deliver to appropriate department.
- Log all guest requests, incidents, and adjustments customer relationship management (CRM) system to allow for proper tracking and documentation of guest problems and solution.
- Respond to special requests from guests/residents with unique needs.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain hotel features to guests (e.g., use of room key, ice and vending areas, in-room safe, hotel services).
4. Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
- Operate telephone switchboard station in order to answer telephone calls.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and nonregistered guest calls.
- Instruct guests on how to access the internet and guest room entertainment features (e.g., streaming video).
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Test communications equipment and ensure it is working properly.
* Benifits
- Competitive salary with attached service charge - discuss details during the interview (Up to 12M)
- Enjoy top service fees in the market every month
- Uniforms and meals are provided according to shifts
- Professional, safe environment
- Participate in training courses according to international 5-star hotel group standards
- Opportunity to go abroad to practice professionally
- Regular health check-up, social insurance according to the Law & 24/7 accident insurance
- Luxurious, warm birthday party with genuine gifts
- Care activities that unite TakeCare's team and culture
- Attractive program with Preferential Prices for Employees
- Career development at the world's largest hotel group
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Maintain awareness of undesirable persons on property premises.
3. Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Receive, record, and relay messages accurately, completely, and legibly.
- Contact appropriate individual or department (e.g., Bellman, Front Desk, Housekeeping, Engineering and Loss Prevention) as necessary to resolve guest call, request, or problem.
- Process room service orders, answer questions on menu selection; record transactions in point-of-sale system, process payment and run cashier reports at end of shift.
- Accept and record wake-up call requests and deliver to appropriate department.
- Log all guest requests, incidents, and adjustments customer relationship management (CRM) system to allow for proper tracking and documentation of guest problems and solution.
- Respond to special requests from guests/residents with unique needs.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain hotel features to guests (e.g., use of room key, ice and vending areas, in-room safe, hotel services).
4. Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
- Operate telephone switchboard station in order to answer telephone calls.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and nonregistered guest calls.
- Instruct guests on how to access the internet and guest room entertainment features (e.g., streaming video).
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Test communications equipment and ensure it is working properly.
* Benifits
- Competitive salary with attached service charge - discuss details during the interview (Up to 12M)
- Enjoy top service fees in the market every month
- Uniforms and meals are provided according to shifts
- Professional, safe environment
- Participate in training courses according to international 5-star hotel group standards
- Opportunity to go abroad to practice professionally
- Regular health check-up, social insurance according to the Law & 24/7 accident insurance
- Luxurious, warm birthday party with genuine gifts
- Care activities that unite TakeCare's team and culture
- Attractive program with Preferential Prices for Employees
- Career development at the world's largest hotel group
Yêu cầu công việc
- Have experience in the hotel industry or the same position
- Can start as soon as possible
- Able to work full-time
- Good communication skill in both Vietnamese and English
- Commit to work for at least 03 months
- Can start as soon as possible
- Able to work full-time
- Good communication skill in both Vietnamese and English
- Commit to work for at least 03 months
Quyền lợi được hưởng
THE SHERATON HOTEL
Nộp hồ sơ liên hệ
CÔNG TY TNHH GMS GROUP VIỆT NAM
Giới thiệu công ty
Xem trang công ty
GMS Châu Á Thái Bình Dương, nhà cung cấp dịch vụ marketing hàng đầu về khách sạn năm sao chuẩn Quốc tế. Thành lập từ năm 1996, hoạt động trên toàn bộ Châu Á Thái Bình Dương, đối tác của chúng tôi là những thương hiệu khách sạn nổi tiếng như : Sheraton, Le Méridien , JW Marriott. Starwood, Westin,...
GMS Châu Á Thái Bình Dương, nhà cung cấp dịch vụ marketing hàng đầu về khách sạn năm sao chuẩn Quốc tế. Thành lập từ năm 1996, hoạt động trên toàn bộ Châu Á Thái Bình Dương, đối tác của chúng tôi là những thương hiệu khách sạn nổi tiếng như : Sheraton, Le Méridien , JW Marriott. Starwood, Westin,...
Quy mô công ty
Từ 501 - 1000 nhân viên
Việc làm tương tự
Tổng Công ty Cổ phần Bảo hiểm Ngân hàng TMCP Công Thương Việt Nam
8 - 11 triệu VNĐ
23/05/2024
Hà Nội
Công ty cổ phần giải pháp EZ
8 - 12 triệu
31/05/2024
Hà Nội, Hồ Chí Minh
Công ty cổ phần viễn thông Asim
Thỏa thuận
13/05/2024
Hà Nội
Bệnh viện chuyên khoa Nam học và Hiếm muộn Hà Nội
7 - 15 triệu vnđ
08/05/2024
Hà Nội
BỆNH VIỆN QUỐC TẾ DOLIFE - CÔNG TY CỔ PHẦN TRUNG TÍN
Từ 7 - 8 triệu
14/05/2024
Hà Nội
CÔNG TY TNHH MEDIASTEP SOFTWARE VIỆT NAM
10 - 13 triệu
15/05/2024
Hà Nội, Hồ Chí Minh
CÔNG TY TNHH CÔNG NGHỆ GIA ĐÌNH (FTECH CO., LTD)
Thỏa thuận
09/05/2024
Hà Nội
CÔNG TY TNHH KHÁCH SẠN SILK PATH
Từ 8 đến 12 triệu
30/05/2024
Hà Nội
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.