Night Duty Manager

Front Office Operation
Conduct daily briefings and ensure that all pertinent information is well received by team members
Ensure that front line staff complies with marketing techniques and maximizes sales
Provide management presence at all times by assisting with the handling of guests&039; needs and complaints tactfully and efficiently
manage hotel emergencies.
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Sign media and supervise shift handover procedures
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and
Check billing instructions, monitor guest credit and act upon any discrepancies
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Manage and supervise all tasks of Staff to ensure that highest quality service is delivered and department standards are met
Conduct Night Audit Process for hotel
Ensure documentation of all guest related issues using the logbook
Ensure procedures of On- Call Valet Desks and driveways are manned at all times and run efficiently
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Communicate with Front Office Manager on all matters regarding guest services & hotel operations
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Team Management
Provide department orientation and training of the hotel service standards, procedures and programs
Constantly monitor team members&039; appearance, attitude and degree of professionalism
Motivate and provides a work environment which brings out the best in team members
Other Responsibilities
Perform other reasonable duties assigned by the Management of the Resort
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Maintain a high standard of personal appearance and hygiene at all times
Report for duty on time wearing clean and complete uniform at all times