Night Duty

Maintain quality of services and standards according to requirement of hotel.
Able to overlook and manage all operations and matters related to Front Office operations.
Follow-up on complaints and take corrective measures.
Select, train and evaluate all personnel within Front Office.
Exceptional staff management skills and experience to drive forward the Front Office Strategy through team building, coaching and motivation.
To report all guest's complaints, compliments and suggestions immediately to the management.
To inspect and pre-assigned rooms accommodation blockings for VIP's special groups and regular guests that all rooms set-up and amenities are prepared according to standard.
To ensure that all VIPs are checked-in as per policy and procedure.
To have a sound working knowledge of the hotel's daily functions and responsibilities to subordinates, assisting them in their duties.
To liaise with the AFOM/FOM on any guest complaint and problems.
To handle guest complaints in accordance with hotel policy, reporting all complaints and problems.
To ensure that all airport pick-ups and drops-offs are handled properly.
To ensure that all message, fax, parcels and etc. are delivered as per hotel policy and standards.
To constantly strive to please all guest with whom he/she may come into contact during his/her working hours.
To ensure that all employees reporting for duty are punctual, wearing the correct and proper uniform and name badge at all times.
To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
To ensure all associates provide a courteous and professional service at all times.
To assist in the training of any associates ensuring that they are full equipped and would have the necessary skills to perform their duties with maximum efficiency.
To maintain the hotel's standard and method of service.
To ensure that all associates have completed understanding and adheres to the hotel's rules and regulations.
Perform other duties which are assigned by The Hotel Management from time to time