[NOVOTEL PHU QUOC RESORT] Reservation Manager - Quản lý Đặt phòng

• Conduct and update a diagnostic of the market in order to acquire an overview and analyze the performance.
• Monitor the results of the hotels and identify divergences with the budgets and inform the
operational employees.
• Apply the Revenue Management initiatives: overbook length of stay, contract management, and price and client mix management.
• Advise the operational employees in the preparation of the marketing plans and hotel budgets.
• Constantly communicate with and inform relevant HOD(s) of the market and the Hotel Managers of the business results.
• Managing the client portfolio allocated to you, according to criteria determined by your management and in line with ISO 9002 standards.
• Maintaining commercial relations, informing and advising customers on changes to products. Organizing, supervising and coordinating your team's work.
• Checking that all administrative procedures (invoicing cancellations...), related to other departments, are carried out within the deadlines to ensure optimal customer service.